Senior Technical PM — Call Center Solutions

Amazon

Seattle (WA)

On-site

USD 151,000 - 205,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC is seeking a Senior Product/Program Manager for the Network Solutions team to define and execute roadmaps for customer service call center management products. You will work across CS Technical Development, AWS Technical Development, Operations and retail verticals to deliver scalable, cloud-based solutions.

You will collaborate with Software Development Engineers and Technical Program Managers to translate stakeholder needs into actionable requirements and to drive

Qualifications

Bachelor's degree
3+ years of technical product or program management experience
Experience managing technical products or online services
Experience representing and advocating for critical customers and stakeholders during executive prioritization and planning

Responsibilities

Communicate effectively across cross-functional teams
Drive data-informed decision making using metrics
Champion customer obsession by synthesizing requirements
Demonstrate bias for action and iterate to improve outcomes
Translate data into actionable insights
Account for downstream implications on frontline operations
Roll up sleeves to tackle ambiguous requirements across the organization

Skills

Technical product management

Program management

Executive stakeholder advocacy

Data-informed decision making

Education

Bachelor's degree

Tools

Tableau

QlikView

QuickSight

Job description

You will collaborate with Software Development Engineers and Technical Program Managers to translate stakeholder needs into actionable requirements and to drive

Get your free, confidential resume review.

or drag and drop your file here.