Senior Product Manager, Cloud Communications & RTC

Amazon Web Services (AWS); Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Job summary

Amazon Development Center U.S., Inc. in Seattle seeks a Senior Product Manager - Technical, External Services to lead strategy and roadmap for communication channels in Amazon Connect.

You will own end-to-end delivery of RTC features, drive pricing decisions, and prioritize based on customer feedback and data. You will collaborate with engineering to balance scope, quality, and speed while coordinating with cross-team partners to ensure seamless integration.

Qualifications

• 5+ years of technical product management with internet business experience.
• 5+ years of working as a Technical Product Manager experience.
• 3+ years of technical (software development, network development, IT, other related) experience.
• 7+ years of full product life cycle experience.
• 5+ years of P&L management and pricing experience.
• 5+ years of creating written docs for development of new products experience.
• 5+ years of enterprise security product experience.
• 5+ years of product management in the cloud computing technology space experience.

Responsibilities

• Own the product roadmap and end-to-end delivery for specific RTC features and capabilities.
• Define product strategy and pricing for your owned area, writing clear BRDs/PRDs with well-defined customer use cases, acceptance criteria, and success metrics.
• Work backwards from customer needs — analyze support tickets, customer escalations, usage data, and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly
• Partner deeply with engineering to understand technical constraints, make informed trade-offs between scope, quality, and speed
• Drive feature launches end-to-end — from requirements through design, development, testing, and GA launch
• Coordinate cross-team dependencies with partner teams across Amazon Connect to ensure seamless integration of RTC capabilities
• Engage directly with enterprise customers to understand migration blockers, validate product direction, and close feature gaps that unblock adoption and revenue growth
• Define and monitor success metrics, conduct post-launch analysis, and iterate rapidly to improve feature adoption and customer satisfaction
• Contribute to the team's strategic planning processes with data-driven proposals for new investments and resource allocation

Skills

Technical product management

Cloud SaaS

Pricing strategy

P&L management

BRD/PRD writing

Customer research

Cross-functional leadership

Education

Bachelor's degree in computer science, engineering, math, finance, or economics

Job description

Amazon Development Center U.S., Inc. in Seattle seeks a Senior Product Manager - Technical, External Services to lead strategy and roadmap for communication channels in Amazon Connect.

You will own end-to-end delivery of RTC features, drive pricing decisions, and prioritize based on customer feedback and data. You will collaborate with engineering to balance scope, quality, and speed while coordinating with cross-team partners to ensure seamless integration.