Senior Technical Operations Leader — FM & Asset Lifecycle

ISS Facility Services UK; United States; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Car

Bonus

Healthcare

Job summary

ISS Facility Services UK is recruiting a Senior Technical Lead to act as the Technical Authority for a national Retail & Corporate Banking contract. You will lead a Technical Manager and oversee engineering delivered by the Account team, aligning asset lifecycle plans, safety, compliance and stakeholder management into a clear Engineering strategy.

You will be responsible for KPI achievement, contract deliverables, and financial targets while maintaining relationships with key client

Qualifications

• Mechanical and/or Electrical qualification required.
• Experience leading technical teams and managing stakeholder relationships.

Responsibilities

• Be accountable for achieving KPIs, SLAs and related measures as contracted.
• Represent the account on internal forums and governance.
• Develop and maintain understanding of the Client's business needs and factors influencing service requirements.
• Manage relationships with key client stakeholders.
• Act as single point of contact for technical service delivery and escalation on the account.
• Create and own the client's lifecycle plan aligned to strategic needs.
• Ensure maintenance of R&M contractual obligations and high technical compliance across the estate.
• Manage budget, revenue, expenses and debts targets for the account.

Skills

Leadership

Stakeholder management

Education

Mechanical and/or Electrical qualification

Job description

ISS Facility Services UK is recruiting a Senior Technical Lead to act as the Technical Authority for a national Retail & Corporate Banking contract. You will lead a Technical Manager and oversee engineering delivered by the Account team, aligning asset lifecycle plans, safety, compliance and stakeholder management into a clear Engineering strategy.

You will be responsible for KPI achievement, contract deliverables, and financial targets while maintaining relationships with key client