Head of Technical Operations

ISS Facility Services UK; United States; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Car

Bonus

Healthcare

Job summary

ISS Facility Services UK is recruiting a Senior Technical Lead to act as the Technical Authority for a national Retail & Corporate Banking contract. You will lead a Technical Manager and oversee engineering delivered by the Account team, aligning asset lifecycle plans, safety, compliance and stakeholder management into a clear Engineering strategy.

You will be responsible for KPI achievement, contract deliverables, and financial targets while maintaining relationships with key client

Qualifications

• Mechanical and/or Electrical qualification required.
• Experience leading technical teams and managing stakeholder relationships.

Responsibilities

• Be accountable for achieving KPIs, SLAs and related measures as contracted.
• Represent the account on internal forums and governance.
• Develop and maintain understanding of the Client's business needs and factors influencing service requirements.
• Manage relationships with key client stakeholders.
• Act as single point of contact for technical service delivery and escalation on the account.
• Create and own the client's lifecycle plan aligned to strategic needs.
• Ensure maintenance of R&M contractual obligations and high technical compliance across the estate.
• Manage budget, revenue, expenses and debts targets for the account.

Skills

Leadership

Stakeholder management

Education

Mechanical and/or Electrical qualification

Job description

• Hybrid role - home working with travel across the national client estate
• Salary plus car, bonus and healthcare

Here at ISS, as a leading Facilities Management (FM) provider, we are looking to recruit an established Senior Technical Lead to join our high profile Retail & Corporate Banking contract, where you will act as the Account's Technical Authority across all things Hard FM - M&E, Fabric, Minor works etc.

Leading a Technical Manager and having oversight of engineering delivered by Account team Engineer and from the ISS central mobile engineering function, with a direct relationship to the customer, you will pull together customers capital replacement plans (asset lifecycle) and asset mgmt., Safe Systems or Work, technical compliance, stakeholder management etc into a single clear effective Engineering strategy.

This is a fantastic role for a credible Technical Lead within the Facilities/Estate/Property Management space to join a major Account working for ISS - a leader in the FM space.

Actions will include:

Be responsible for the achievement of the critical / key performance indicators and service levels agreements and other associated measures as contracted.

• Ensure the adherence to the contracts Schedule 1 Service Scope and all Technical deliverables.
• Represent the account on internal networking forums.
• Develop and maintain a detailed understanding of Client's business and key factors influencing their requirement for our services.
• Manage relationships with key stakeholders in the Client's organisation.
• Be the single point of contact for technical service delivery in the account and as the escalation point for the appointed client stakeholder(s) on the account.
• Creation & ownership of the client's lifecycle plan that algins to their strategic needs.
• Ensuring contractual obligations for R&M and a very high level of technical compliance are met and delivered across the estate.
• Be responsible for achievement of the agreed financial targets to include budgetary management, revenue, expenses, and aged debts targets for the account.

We need from you:

Mechanical and/or Electrical qualification plus sound leadership skills, ideally within a more corporate level of contract. Having had P&L responsibility also very useful

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.

We're proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we're committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.

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