Senior Technical Onboarding & Implementation

Reveille Technologies,Inc; USA; Vor Ort; USD 120.000 - 160.000; Vollzeit

Zusammenfassung

Reveille Technologies,Inc seeks a Senior Technical Onboarding & Implementation Lead to own end-to-end onboarding for enterprise customers. You will define milestones, scope, and success metrics while coordinating with customer engineering, DevOps, and security teams post-sale.

You will drive structured deployment plans, flag blockers, and ensure rapid First Time to Value, collaborating with Sales, Support, Product, and Engineering to create reusable playbooks and templates for repeatable success.

Qualifikationen

• Hands-on experience building, integrating, or deploying AI systems/applications.
• Experience with enterprise deployments (on-prem, hybrid cloud, or multi-tenant SaaS).
• Experience in regulated industries and communicating with senior stakeholders.

Aufgaben

• Lead end-to-end technical onboarding and implementations for enterprise customers, defining milestones, scoping, architecture alignment, and success metrics.
• Serve as the primary technical point of contact for customer engineering, DevOps, and security teams post-sale.
• Execute structured implementation plans to achieve rapid First Time to Value while flagging blockers and scope risks.
• Partner with Sales, Engineering, Customer Support, and Product teams for smooth handoffs and feedback loops.
• Author reusable implementation playbooks, architecture templates, onboarding runbooks, and best-practice guides.
• Collaborate to standardize processes and improve deployment success across customers.

Kenntnisse

AI Systems

Networking

Containerization

Security Controls

Project Governance

Tools

Docker

Kubernetes

SAML/OAuth

Jobbeschreibung

Role: Senior Technical Onboarding & Implementation Lead

Key Responsibilities:

• Technical Onboarding & Scoping: Lead end-to-end technical onboarding and implementations for enterprise customers, defining milestones, scoping, architecture alignment, and success metrics.
• Technical Account Ownership: Serve as the primary technical point of contact for customer engineering, DevOps, and security teams’ post-sale.
• Time-to-Value & Governance: Execute structured implementation plans ensuring customers achieve rapid First Time to Value (FTTV) while proactively flagging blockers and scope risks.
• Cross-Functional Collaboration: Partner closely with Sales, Engineering, Customer Support, and Product teams to ensure seamless handoffs and continuous product feedback.
• Process Standardization: Author reusable implementation playbooks, architecture templates, onboarding runbooks, and best-practice guides.

Candidate Requirements:

• Customer-facing, post-sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Technical Implementation Consultant).
• Hands-on experience building, integrating, or deploying AI Systems / AI Applications.
• Enterprise Infrastructure Depth: Strong working knowledge of networking, containerization (Docker, Kubernetes), security protocols, and enterprise access controls.
• Deployment Track Record: Proven background delivering complex on-prem, hybrid cloud, or multi-tenant SaaS enterprise deployments.
• Regulated Industries: Experience working with large enterprise clients in regulated sectors (experience with AI/ML or cybersecurity products is a major advantage).
• Project Governance: Exceptional project management, stakeholder alignment, and technical communication skills.