Strategic Onboarding & Adoption Specialist

7Seventy; Kentucky; Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, vision

401(k) with match

Paid time off

Annual company retreats

Travel up to 10%

Job summary

7Seventy is seeking an Onboarding Specialist in Kentucky to help new clients become confident users of our platform. You will lead client onboarding, training, adoption strategy, and workflow transformation, moving customers from manual to automated financial processes.

Responsibilities include designing learning paths, conducting sessions for varied finance roles, and tracking adoption metrics. Travel up to 10% may be required. Competitive hourly compensation with a 10% annual bonus eligibility.

Qualifications

• 1–5 years in customer onboarding or SaaS enablement.
• Ability to translate complex features into actionable steps for non-technical users.
• Strong presentation skills for 50+ participants.

Responsibilities

• Design and deliver customized training programs for different user groups (accounts payable clerks, controllers, finance leaders, executives).
• Define, track, and report on adoption metrics for onboarding, training, and enablement.
• Review client usage data to identify low-adoption accounts and provide targeted re-education.
• Serve as trusted advisor to client leadership during transition from manual to automated workflows.
• Collaborate with Product and Engineering to share client feedback and training insights.
• Map client workflows and redesign them into platform-supported accounts payable automation processes.
• Act as primary consultant for leadership, identify risks, secure commitments on critical path, and support go-lives.

Skills

CRM concepts

Presentation skills

Translate complex tech into actionable

Travel up to 10%

SaaS onboarding

Tools

Salesforce

Job description

Department: Customer Success / Implementation

Compensation: $33.65 – $38.46 per hour , plus eligibility for a 10% annual bonus.

About the Role

The Onboarding Specialist will help new clients become confident, effective users of the platform. This role focuses on client onboarding, implementation support, product training, adoption strategy, workflow transformation, and long-term product usage.

The position involves designing client-specific learning paths, leading configuration and training sessions, consulting with client teams, identifying adoption barriers, and helping customers successfully move from manual processes to automated financial workflows.

What You’ll Do

• Design and deliver customized training programs for different user groups, including accounts payable clerks, controllers, finance leaders, and executive stakeholders.
• Define, track, and report on key adoption metrics to measure the effectiveness of onboarding, training, and enablement efforts.
• Review client usage data to identify low-adoption accounts and proactively work with those clients to understand friction points and provide targeted re-education.
• Serve as a trusted advisor to client leadership and help teams navigate the shift from manual finance processes to automated workflows.
• Partner with Product and Engineering teams by sharing client feedback, user friction points, and training insights discovered during onboarding and enablement sessions.
• Map existing client workflows and help redesign them into streamlined, platform-supported accounts payable automation processes.
• Act as a primary consultant for client leadership by identifying project risks, negotiating commitments to the critical path, maintaining project momentum, and supporting on-time go-lives.

Qualifications

• 1–5 years of experience in customer implementation, customer enablement, corporate training, product adoption, or a similar SaaS environment.
• Ability to translate complex technical functionality into clear, simple, actionable steps for non-technical users.
• Strong presentation skills, with the ability to lead both one-on-one deep-dive sessions and larger group trainings for 50+ participants.
• Strong understanding of the accounts payable lifecycle or general B2B financial operations is highly preferred.
• Proven ability to manage multiple projects at the same time while meeting tight deadlines.
• Working knowledge of CRM tools, preferably Salesforce.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Ability to travel as required, up to 10%.
• Competitive compensation based on skills and experience.
• Eligibility for a 10% annual bonus.
• Medical, dental, vision, and other company-subsidized benefits for employees and their families.
• Employer-sponsored 401(k) with company match.
• Paid time off, with encouragement to use it.
• Annual company retreats.
• Promote-from-within philosophy.

Additional Highlights

• Opportunity to join a growing team at an important stage of business growth and scale.
• Ability to make a visible impact in a startup environment where individual contributions matter.
• Freedom to solve difficult problems creatively and explore work that supports continued professional growth.
• Collaboration with sharp, passionate teammates working on unique challenges in finance automation.
• Work connected to innovative technology, including artificial intelligence, payment technology, and neural network-based solutions.
• People-first leadership focused on excellence, idea development, obstacle removal, and employee growth.
• A workplace culture focused on support, inclusion, diversity, and creating a safe environment where employees can bring their full selves to work.

Recruitment notice: all communication only happens from authorized email addresses ending [e-mail]. We never ask for payments or sensitive documents. Suspect a scam? Email [e-mail]