Client Onboarding (Merchant Services)

Motion Recruitment; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Unknown Financial Services Company in Charlotte, NC is hiring a Merchant Services and Client Onboarding Specialist for a hybrid, long-term contract. The role focuses on setting up merchant payment gateways, invoicing solutions, and onboarding new merchants while coordinating with internal teams.

Ideal candidates will have direct onboarding or payments implementation experience, strong client-facing skills, and the ability to manage multiple stakeholders under tight deadlines.

Qualifications

• Direct merchant services/merchant acquiring/payments implementation experience.
• Hands-on onboarding or enabling payment products experience.
• Strong client-facing experience; not purely back-office or advisory.

Responsibilities

• Set up merchant payment gateways and invoicing solutions.
• Manage client relationships (internal and external).
• Escalate issues when needed.
• Project & operations management.
• Work closely with Treasury, Sales and Product teams.

Skills

Merchant onboarding

Payments implementation

Client-facing

Multi-stakeholder management

Deadline-driven

Microsoft Office

Tools

FIS

CyberSource

Job description

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Merchant Services& Client Onboarding Specialistin Charlotte, NC (hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially,

Contract Duration: 12Months+ to contract to hire.

Must haves

• Directmerchant services/ merchant acquiring / payments implementation experience
• Hands-on exposure toonboarding or enabling payment products(not purely back-office or advisory)
• Strongclient-facingexperience(this is critical vs. technical-only roles)
• Proven ability to managemulti-stakeholder environments (clients + internal teams + vendors)
• Ability to work under tight deadlines in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus.

Ideal experiences

• “Merchant onboarding,” “merchant acquiring,” “payment enablement,” “card processing”
• Implementationofgateways, ACH, card payments, invoicing systems
• Experience withFIS and/or CyberSource(3rd party WF tools only)
• Project-based work involvingclient integration or onboarding timelines
• High-volume client environments (enterprise or mid-market merchants)

Soft skills

• Strong communicator who can runclient calls confidently
• Comfortable escalating issues and coordinating across teams
• Organized, structured, and dependable (prior contractor failure tied to time management)
• Ability to translate technical/payment concepts to non-technical stakeholders
• High degree of professionalism with strong communication skills
• Detail-oriented with excellent problem-solving and process improvement skills.

What You Will Be Doing

• Set up merchant payment gateways & invoicing solutions
• Manage client relationships (internal + external)
• Escalate issues when needed
• Project & operations management
• Work closely with internal teams: Treasury, Sales, Product