Technical Operations Specialist

SensePass Ltd.; United States; Hybrid; USD 60,000 - 80,000; Full time

Job summary

SensePass Ltd. is looking for a Technical Operations Specialist to manage the onboarding of new clients and oversee complex integration projects. This role serves as the key link between clients and the internal teams, ensuring operational processes run smoothly and building strong relationships with merchants.

The ideal candidate will excel in project management and possess excellent technical problem-solving abilities. They should thrive in a customer-facing capacity and demonstrate outstanding organizational skills.

Qualifications

• Proven track record in project management and technical support in B2B SaaS or fintech.
• Strong analytical mindset and ability to troubleshoot complex issues.
• Exceptional ability to manage multiple overlapping projects and prioritize tasks.
• Outstanding communication skills for explaining concepts to non-technical stakeholders.
• Self-starter thriving in fast-paced environments.

Responsibilities

• Drive technical onboarding of new clients through API configurations.
• Manage end-to-end ownership of client implementations and technical initiatives.
• Act as the central hub between teams to clear integration blockers.
• Build strong relationships with clients and address their needs promptly.
• Design and document operational workflows and SOPs.

Skills

Project management

Technical problem-solving

Interpersonal skills

Documentation skills

Customer advocacy

Tools

Oracle NetSuite

Microsoft Dynamics 365

Job description

About Us SensePass is a dynamic, omni-channel payments platform that seamlessly connects merchants with the world’s leading processors, acquirers, and alternative payment providers. We handle complex routing and technical integrations across platforms and 100+ payment methods, empowering businesses with flexible, frictionless payment infrastructure.

The Role We are looking for a highly organized and analytical Technical Operations Specialist to join our team. In this role, you will be the critical bridge between our merchants, partners, and internal R&D, sales and product teams. You will drive the technical onboarding of new clients, manage complex integration projects, and ensure our operational processes run flawlessly. If you are an independent, process-driven problem-solver who thrives in a customer-facing capacity and loves untangling technical challenges, we want you on our team.

Key Responsibilities

• Technical Onboarding: Act as the primary technical guide for merchants and partners, leading them through API configurations, gateway setups, and platform integrations from kickoff to go-live.
• Project Management: Take end-to-end ownership of client implementations and internal technical initiatives, ensuring timelines, milestones, and deliverables are consistently met.
• Cross-Team Orchestration: Serve as the central hub between Customer Success, Product, and R&D. You will translate merchant needs into technical requirements and coordinate resources to clear integration blockers.
• Customer Advocacy & Relationship Management: Build strong, trust-based relationships with clients. You will be their main champion inside SensePass, ensuring their operational needs and technical issues are addressed promptly.
• Process-Driven Execution: Design, refine, and document operational workflows. You will build the playbooks and standard operating procedures (SOPs) that allow our technical support, project management and onboarding teams to scale efficiently.

Requirements

• Experience: Proven track record in project management and technical support, ideally within a B2B SaaS, fintech, or API-first environment.
• Technical Problem-Solver: A strong analytical mindset with the ability to troubleshoot complex platform issues, investigate logs, and understand product architectures.
• Highly Organized & Methodical: Exceptional ability to manage multiple overlapping projects, prioritize tasks effectively, and maintain meticulous documentation.
• Customer-Facing Excellence: Outstanding interpersonal and communication skills. You can explain complex product and technical concepts to non-technical stakeholders and maintain a calm, authoritative presence under pressure.
• Independent Operator: A self-starter who thrives in a fast-paced environment and requires minimal supervision to drive outcomes.
• Operational Mindset: A natural inclination toward building systems, optimizing workflows, and improving day-to-day efficiencies.

Bonus Points

• ERP Familiarity: Previous experience or familiarity with Oracle NetSuite or Microsoft Dynamics 365 (D365).
• FinTech Expertise: Strong understanding of the payment ecosystem (gateways, processors, card-present vs. CNP, etc.).