Senior Technical Customer Success Manager - API & Cloud

Kong; Olympia (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

Kong is seeking a Customer Experience professional to coach customers through their lifecycle, driving adoption and maximizing value from Kong’s APIs and microservices. You will collaborate with Americas sales, Product, and engineering to ensure customers realize the benefits of Kong’s platform.

Leverage self-service tooling and reusable assets to scale success across a growing customer portfolio, while building strong relationships and championing customer outcomes.

Qualifications

• Builders mentality to solve complex customer problems.
• Ability to manage a portfolio of commercial customers.
• Strong communication and organizational skills.

Responsibilities

• Coaching customers throughout their lifecycle across teams.
• Define adoption plans and post-sales engagement.
• Collaborate with Sales and Product to maximize customer value.
• Innovate tooling and processes to improve team efficiency.
• Tackle innovative and cutting-edge customer projects.
• Learn Kong products and apply knowledge to real-world usage.
• Collaborate with peers and other groups to grow Kong.

Skills

Builder mentality

Self-starter

Portfolio management

Communication skills

SaaS experience

Tools

Kubernetes

Containerization

APIM

CI/CD

Cloud platforms

Job description

Kong is seeking a Customer Experience professional to coach customers through their lifecycle, driving adoption and maximizing value from Kong’s APIs and microservices. You will collaborate with Americas sales, Product, and engineering to ensure customers realize the benefits of Kong’s platform.

Leverage self-service tooling and reusable assets to scale success across a growing customer portfolio, while building strong relationships and championing customer outcomes.