Senior API Success Architect

Kong; New York, Northern (NY, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Kong is seeking a Customer Experience role in New York that partners with Americas sales and product teams to drive customer outcomes across the lifecycle. You will coach customers, define adoption plans, and work on enabling customers to maximize value from Kong's API and AI-enabled platform.

The role emphasizes collaboration with sales, product, and CX teams, scaling via self-service tooling, and delivering impactful customer projects in a fast-paced startup environment.

Qualifications

• Must excel at customer lifecycle coaching and post-sales engagement.
• Experience in SaaS/Open Source/Infrastructure software is a plus.
• Familiarity with Cloud Native technologies and API management is preferred.

Responsibilities

• Coaching customers throughout their lifecycle to ensure outcomes.
• Define adoption plans and post-sales engagement standards.
• Collaborate with Sales and Product to maximize product value for customers.
• Improve tooling and processes for team efficiency.
• Deliver innovative customer projects and demonstrate value.

Skills

Customer engagement

Portfolio management

Strong communication

Self-starter

SaaS experience

Open Source experience

DevOps mindset

Cloud Native

APIM knowledge

Tools

Kubernetes

Containerization

Docker

APIM

Job description

Kong is seeking a Customer Experience role in New York that partners with Americas sales and product teams to drive customer outcomes across the lifecycle. You will coach customers, define adoption plans, and work on enabling customers to maximize value from Kong's API and AI-enabled platform.

The role emphasizes collaboration with sales, product, and CX teams, scaling via self-service tooling, and delivering impactful customer projects in a fast-paced startup environment.