Senior Technical Customer Success Manager Kong Inc.

HelpfulRemote; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

HelpfulRemote is expanding its Customer Experience team to support a portfolio of customers throughout their lifecycle. The role focuses on coaching customers on adoption, driving value with sales and product teams, and identifying growth opportunities.

Remote role open to candidates in the United States, working alongside the Americas sales teams. The position emphasizes strong communication, organization, and a self-starter mindset to build scalable, self-service customer engagement.

Qualifications

• Strong organizational and communication skills.
• Self-starter mentality with proactive approach.
• Experience in a customer-facing role at a SaaS/open source/infrastructure software company.
• Familiarity with cloud native technologies (containerization, Kubernetes, microservices, APIM, DevOps, CI/CD, cloud computing).

Responsibilities

• Coach customers on adoption and value realization.
• Collaborate with Sales and Product teams to drive value and align on outcomes.
• Identify growth opportunities and expansion potential with customers.
• Help build scalable, self-service approaches to customer engagement.

Skills

Organizational skills

Communication skills

Self-starter

Customer-facing

SaaS experience

Open source

Infrastructure software

Job description

You’ll join the Customer Experience team at an API and microservices platform company, supporting a portfolio of customers throughout their lifecycle. The role involves coaching customers on adoption, working with sales and product teams to drive value, identifying growth opportunities, and helping build scalable, self-service approaches to customer engagement.

The employer wants someone with strong organizational and communication skills, a self-starter mentality, and experience in a similar customer-facing role at a SaaS, open source, or infrastructure software company. Familiarity with cloud native technologies like containerization, Kubernetes, microservices, APIM, DevOps, CI/CD, and cloud computing is expected.

The role is remote and open to candidates based in the USA, working alongside the Americas sales teams.

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