Senior Technical Customer Success Manager Kong

HelpfulRemote; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

HelpfulRemote is seeking a Customer Experience professional in the United States to guide a portfolio of customers using Kong-based APIs and microservices. You will define adoption plans, coach on best practices, and work with sales and product teams to ensure customers realize value from their investment.

The role requires strong organization and communication skills, a proactive mindset, and experience managing commercial customer portfolios in SaaS/open source environments.

Qualifications

• Strong organizational and communication skills.
• Experience managing commercial customer portfolios.
• Familiarity with SaaS/open source/infrastructure software.
• Experience with cloud native technologies (containerization, Kubernetes, microservices, DevOps, CI/CD, cloud computing).

Responsibilities

• Guide customers through their lifecycle and define adoption plans.
• Coach on best practices and ensure customers realize value.
• Collaborate with sales and product teams to align on customer outcomes.

Skills

Communication

Organizational skills

Self-starter

Portfolio management

Cloud native tech

Tools

Kubernetes

Docker

CI/CD

Job description

This role sits on the Customer Experience team supporting a portfolio of customers who use APIs and microservices built on Kong's platform. The work involves guiding customers through their lifecycle, defining adoption plans, coaching on best practices, and collaborating with sales and product teams to ensure customers realize value from their investment.

Candidates should have strong organizational and communication skills, a self-starter mindset, and experience managing commercial customer portfolios. Prior work in SaaS, open source, or infrastructure software companies is preferred, along with familiarity with cloud native technologies like containerization, Kubernetes, microservices, DevOps, CI/CD, and cloud computing.

This position requires candidates to reside in the United States. Compensation ranges from $120K to $160K.

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