Senior Tech Customer Success Lead - APIs & Microservices

United States Digital Space LLC; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

KongHQ is seeking a Customer Experience professional to empower customers to leverage APIs and microservices. You will manage a portfolio of customers, define adoption plans, and work cross-functionally with Sales and Product to maximize product value.

Join a fast-paced startup environment focused on modernizing enterprise software and enabling customers to succeed with self-service assets and reusable tooling.

Qualifications

• Builder’s mentality to solve complex customer problems.
• Self-starter with strong organizational skills.
• Understanding of complex technology environments.

Responsibilities

• Coach customers throughout their lifecycle with CX teams to drive outcomes.
• Define what good adoption and post-sales engagement look like and why.
• Collaborate with Sales and Product to maximize value of the solution.
• Help improve tooling and processes to boost team efficiency.
• Contribute to innovative customer projects and knowledge sharing.
• Learn products and technologies and apply knowledge to real-world usage.

Skills

Customer success

SaaS

Cloud platforms

Communication

Job description

KongHQ is seeking a Customer Experience professional to empower customers to leverage APIs and microservices. You will manage a portfolio of customers, define adoption plans, and work cross-functionally with Sales and Product to maximize product value.

Join a fast-paced startup environment focused on modernizing enterprise software and enabling customers to succeed with self-service assets and reusable tooling.