Senior Technical Customer Success Manager, AI/API Platforms

Kong; Sacramento (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Kong is seeking a Customer Experience professional to guide customers through their lifecycle, enabling them to leverage Kong APIs and microservices. You will work with U.S. sales and a broad customer portfolio, building strong relationships and champions for customer value.

You will help define adoption plans, collaborate with Product and Sales, and contribute to innovative projects while becoming an SME on Kong products and technologies.

Qualifications

• Builder mindset focused on solving complex customer problems.
• Experience in customer-facing, technically advanced environments (SaaS/Open Source/Infrastructure).
• Strong communication and organizational skills.
• Understanding of Cloud Native tech: Containers, Kubernetes, microservices; familiarity with DevOps, CI/CD and IaaS.

Responsibilities

• Coach customers throughout their lifecycle with CX teams to achieve outcomes.
• Inspire customers to adopt AI/API-driven visions with Kong solutions.
• Collaborate with Sales and Product to maximize customer value from Kong.
• Help design tooling and processes to improve team efficiency.
• Work on innovative customer projects and become a Kong product SME.
• Collaborate with peers and business partners across groups.

Skills

Builder mentality

Portfolio management

Self starter

Strong communication

Complex technology environments

Customer-facing SaaS/Open Source/Infra

Cloud Native technologies (Containers,

Kubernetes

Microservices

DevOps/CI-CD/Cloud IaaS

Job description

Kong is seeking a Customer Experience professional to guide customers through their lifecycle, enabling them to leverage Kong APIs and microservices. You will work with U.S. sales and a broad customer portfolio, building strong relationships and champions for customer value.

You will help define adoption plans, collaborate with Product and Sales, and contribute to innovative projects while becoming an SME on Kong products and technologies.