Senior Technical CSM: API & AI Platform Growth

Kong; Clifton (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Kong, the AI connectivity company, is seeking a Customer Experience team member to enable customers to leverage APIs and microservices across their lifecycle. You will champion customer outcomes, interface with Americas sales and product teams, and drive value from Kong investments.

You will build relationships with commercial customers, explore opportunities for scalable automation, and contribute to tooling and processes to improve efficiency and customer success in a fast-paced SaaS

Responsibilities

• Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
• Working with Sales and Product teams to ensure our customers are getting the most out of the solution
• Helping innovate our tooling and processes to make you and your team more efficient
• Working on innovative and cutting edge customer projects
• Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong
• Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques

Job description

Kong, the AI connectivity company, is seeking a Customer Experience team member to enable customers to leverage APIs and microservices across their lifecycle. You will champion customer outcomes, interface with Americas sales and product teams, and drive value from Kong investments.

You will build relationships with commercial customers, explore opportunities for scalable automation, and contribute to tooling and processes to improve efficiency and customer success in a fast-paced SaaS