Senior Technical Customer Success Manager

Armis; Arizona; Presencial; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Armis is seeking a Sr CSM to serve as the business liaison between customers and cross functional teams including product, engineering, sales, and executive leadership. You will own a portfolio, build success plans aligned to security objectives, and guide adoption of the Armis platform.

You will drive deployments, manage risk, mentor junior CSMs, and partner with Sales on renewals and growth. Strong communication across technical and executive audiences is essential.

Formación

• 5+ years in a Customer Success, Technical Account Manager, or similar role.
• 5+ years in network engineering, architecture, or design.
• 5+ years in service delivery or technical account management in post- or pre-sales.
• 3+ years in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or IT.
• Experience managing a broad portfolio with minimal oversight.
• Hands-on use of AI tools in daily work.
• Strong written and verbal communication to technical and executive audiences.
• Mentoring or enabling other CSMs, formally or informally.
• Knowledge of healthcare ICT devices, manufacturers, or applications and IT/IoT security.

Responsabilidades

• Own a portfolio of customers as the primary point of contact post-sale.
• Build and maintain a success plan tied to security objectives and drive it to completion.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Guide customers through adoption and configuration so teams can operate the platform independently.
• Stay current on third-party integrations and their interaction with Armis in customer environments.
• Act as a subject matter expert in your area of technical proficiency.
• Identify risk early, drive mitigation, and engage specialists when needed.
• Partner with Sales on renewal readiness and surface growth opportunities.
• Design and improve scaled programs to lift outcomes across the portfolio.
• Build reusable playbooks, templates, and AI workflows; mentor CSMs joining the team.
• Advocate for customers across teams to meet objectives.

Conocimientos

CSM experience

TAM experience

Network engineering

Service delivery

IT/Healthcare tech

AI tools usage

Strong communication

Risk management

Mentoring CSMs

Cross-functional collaboration

Educación

Bachelor's degree or relevant certifications (CISSP, Security+, CEH)

Descripción del empleo

The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.

Responsibilities

• Own a portfolio of customers as the primary point of contact following the sale
• Build and maintain a success plan for each account tied to their security objectives, and drive it to completion
• Understand customer use cases and provide recommendations that improve security posture and platform utilization
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Guide customers through adoption and configuration so their teams can operate the platform independently
• Stay current on third‑party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency
• Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise
• Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve
• Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts
• Build reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the team
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives

Qualifications

To be successful in this role you have

• Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
• 5+ more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role
• 5+ more years of experience in network engineering, architecture, support, or design
• 5+ more years of experience in service delivery or technical account management in post‑sales or pre‑sales environments
• 3 or more years of experience in IT, security, healthcare technology, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value
• Hands‑on use of AI tools in daily work, and the ability to learn new technology quickly
• Strong communication and presentation skills across technical and executive audiences
• A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious
• Experience mentoring or enabling other CSMs, formally or informally
• Knowledge of healthcare or ICT devices, manufacturers, or applications
• Experience securing IT, IoT, or healthcare systems
• Experience in a scaled or digital customer success model