Senior Technical Customer Success Manager (Armis) (Fully Remote)

ServiceNow; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ServiceNow is seeking a customer-focused professional to own the health, retention, and satisfaction of a portfolio of up to 20 accounts. You will guide customers through implementation, adoption, and operationalization of the Armis platform, driving utilization and value realization by recommending features that strengthen security posture.

The ideal candidate has extensive post-sales and systems engineering experience, strong technical and project management skills, and a track record of

Qualifications

• 5+ years of customer-facing post-sales, systems engineering, or client management experience.
• 3+ years in network engineering, architecture, or support, with 2+ years in security, healthcare, automotive, retail, or OT.
• Strong technical, problem-solving, and project management skills.

Responsibilities

• Own the health, retention, and satisfaction of a portfolio of up to 20 accounts.
• Guide customers through implementation, adoption, and operationalization of the Armis platform.
• Drive utilization and value realization, recommending features that improve security posture.

Skills

Customer Success

Post-Sales

Project Management

Problem Solving

Tools

Linux

SIEM

SOAR

Networking

Job description

• Own the health, retention, and satisfaction of a portfolio of up to 20 accounts.
• Guide customers through implementation, adoption, and operationalization of the Armis platform.
• Drive utilization and value realization, recommending features that improve security posture.

What We Expect:

• 5+ years of customer-facing post-sales, systems engineering, or client management experience.
• 3+ years in network engineering, architecture, or support, with 2+ years in security, healthcare, automotive, retail, or OT.
• Strong technical, problem-solving, and project management skills.

Nice to Have:

• Experience as a CSM or TAM in a Cyber Security SaaS organization.
• Familiarity with endpoint, SOAR, SIEM, Linux, and networking (LAN/WAN).
• Relevant certifications such as CISSP, Security+, or CEH.

ServiceNow

ServiceNow is an AI control tower for business reinvention, whose platform unifies AI, data, and workflows to help the Fortune 500 work smarter. A large enterprise with an AI-native culture, we empower people to focus on meaningful work.