Senior Technical CSM for Cyber Security

LayerX Security; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Opportunities for continuous learning

Dynamic and inclusive team culture

Job summary

LayerX Security is looking for a Senior Technical Customer Success Manager (CSM) to provide technical guidance and support to customers. You will ensure successful integration and optimization of our technology solutions.

The ideal candidate has 4+ years of experience in a client-facing technical role, strong communication skills, and a deep understanding of cybersecurity. This role is pivotal in ensuring customer satisfaction and driving adoption of our products.

Join us to help drive meaningful customer success!

Qualifications

• 4+ years in Customer Success or similar technical role, especially with SaaS.
• Experience in Cyber Security is essential.
• Strong organizational skills with ability to manage multiple priorities.

Responsibilities

• Lead customer onboarding and implementation.
• Act as main technical contact and manage escalations.
• Deliver training and education to promote self-sufficiency.

Skills

Customer Success

Technical Aptitude

Communication

Problem-solving

Education

Bachelor’s Degree in Business, IT, or related field

Tools

Zendesk

Salesforce

JIRA

Job description

LayerX Security is looking for a Senior Technical Customer Success Manager (CSM) to provide technical guidance and support to customers. You will ensure successful integration and optimization of our technology solutions.

The ideal candidate has 4+ years of experience in a client-facing technical role, strong communication skills, and a deep understanding of cybersecurity. This role is pivotal in ensuring customer satisfaction and driving adoption of our products.

Join us to help drive meaningful customer success!