Senior Technical CSE: Enterprise Identity Security

Delinea; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare insurance

Pension/retirement matching

Life insurance

Employee assistance program

Paid time off

Job summary

Delinea is seeking a Senior Customer Success Engineer to act as a technical SME and escalation point for high-impact challenges across the product portfolio. The role emphasizes collaboration with engineering, product, and support to resolve complex issues and drive scalable support capabilities.

You will mentor peers, influence playbooks and runbooks, and advise large enterprise accounts on architecture and integration. Strong cybersecurity and IAM expertise is essential.

Qualifications

• 7+ years in a senior technical customer-facing role such as Senior Solutions Engineer, Technical Lead, Senior Support Engineer, or equivalent.

Responsibilities

• Lead top-tier technical escalation for CSMs and CSEs on complex issues across Delinea’s product portfolio (excluding FastPath).
• Lead root-cause analysis for persistent technical challenges across engineering, product, and support teams.
• Provide strategic technical advisory to CSMs for enterprise accounts, including architecture reviews and integration guidance.
• Mentor and coach CSE peers to build team-wide self-sufficiency.
• Develop and maintain technical knowledge base content, runbooks, and best practices.

Skills

Senior technical experience

Cybersecurity

PAM concepts

Active Directory

Cloud platforms

Mentoring

Education

BA degree in STEM

Advanced degree or certifications preferred

Tools

SIEM/SOAR integrations

Identity governance

Job description

Delinea is seeking a Senior Customer Success Engineer to act as a technical SME and escalation point for high-impact challenges across the product portfolio. The role emphasizes collaboration with engineering, product, and support to resolve complex issues and drive scalable support capabilities.

You will mentor peers, influence playbooks and runbooks, and advise large enterprise accounts on architecture and integration. Strong cybersecurity and IAM expertise is essential.