Technical Escalation Engineer for Customer Success

Delinea; Oregon; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Healthcare insurance

Bonus program

Retirement matching

Life insurance

Job summary

Delinea is seeking a Customer Success Engineer in the United States. The role provides on-demand technical and strategic support to Customer Success Managers and helps unlock value across Delinea’s identity security solutions.

The CSE works within a knowledge-sharing framework, ensuring the CSM remains the primary contact for customers. The position emphasizes collaboration with engineering and product teams, with no billable implementations.

Qualifications

• 4+ years in technical customer-facing roles (Solutions Engineering, Technical Support, or Customer Success).
• BA degree with STEM focus or equivalent experience.
• Preferred cybersecurity experience in the identity space.
• Working knowledge of PAM concepts (Privileged Access Management).
• Ability to troubleshoot technical issues and communicate solutions clearly to both technical and non-technical audiences.
• Strong collaboration and communication skills with a coaching mindset.

Responsibilities

• Provide expert technical guidance to CSMs on strategic tasks and integrations.
• Assist in resolving escalated issues by liaising with engineering, product, and other teams.
• Engage in customer-facing discussions when escalated, with CSMs as primary contact.
• Focus on specific issues; disengage after resolution to return to pool.
• Promote knowledge transfer and coach CSMs for independent handling.

Skills

Technical customer-facing experience

PAM concepts

Identity security solutions

Troubleshooting

Communication

Collaboration

Education

BA degree in STEM

Job description

Delinea is seeking a Customer Success Engineer in the United States. The role provides on-demand technical and strategic support to Customer Success Managers and helps unlock value across Delinea’s identity security solutions.

The CSE works within a knowledge-sharing framework, ensuring the CSM remains the primary contact for customers. The position emphasizes collaboration with engineering and product teams, with no billable implementations.