Senior Customer Success Engineer - Identity Security

Delinea; Redwood City (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Competitive salaries

Meaningful bonus program

Healthcare benefits

Pension/retirement matching

Life insurance

Employee assistance program

Paid time off & company holidays

Job summary

Delinea is seeking a Senior Customer Success Engineer in the Redwood City area to serve as a high-level technical escalation point across the product portfolio. The role emphasizes mentorship, scalability of processes, and close collaboration with engineering, product, and support teams.

You will guide senior enterprise accounts with architecture reviews, integrations, and optimization strategies while maintaining strong customer relationships and driving knowledge sharing within the team.

Qualifications

• 7+ years in a senior technical customer-facing role or equivalent.
• BA degree with STEM focus; advanced degree or industry certifications preferred.
• Deep cybersecurity experience in identity and access management, PAM concepts.
• Proven ability to lead complex cross-functional technical engagements.

Responsibilities

• Serve as the top-tier technical escalation point for complex issues across Delinea product portfolio (excluding FastPath).
• Lead root-cause analysis with cross-functional teams to drive resolution.
• Provide strategic technical advisory to senior accounts including architecture reviews and integration guidance.
• Mentor and coach CSE peers to build team-wide self-sufficiency.
• Develop knowledge base content, runbooks, and best practices for customer support.
• Identify patterns in escalations and contribute to product improvements and roadmap input.
• Engage with customers at senior technical level while maintaining CSM relationship.
• Collaborate with CS leadership to shape processes and metrics.
• Stay current on PAM and identity security trends to inform conversations.

Skills

Senior technical role

Cross-functional leadership

Mentoring/coaching

Analytical mindset

Strong communication

Education

BA in STEM

Advanced degree or certs preferred

Tools

Active Directory

AWS

Azure

GCP

SIEM

SOAR

Job description

Delinea is seeking a Senior Customer Success Engineer in the Redwood City area to serve as a high-level technical escalation point across the product portfolio. The role emphasizes mentorship, scalability of processes, and close collaboration with engineering, product, and support teams.

You will guide senior enterprise accounts with architecture reviews, integrations, and optimization strategies while maintaining strong customer relationships and driving knowledge sharing within the team.