Senior PAM Technical Account Manager (Identity Security)

Delinea; Redwood City (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare insurance

Pension/retirement matching

Comprehensive life insurance

Employee assistance program

Time off plans

Paid company holidays

Job summary

Delinea is seeking a Technical Account Manager to join our Customer Success team in a technical advisory role. You’ll partner with enterprise customers to ensure successful deployments of Delinea Privilege Access solutions, optimize configurations, and proactively resolve issues.

You will monitor customer health, drive remote services, and communicate outcomes to regional teams, while building strong executive relationships and guiding product feedback.

Qualifications

• 6+ years of experience in a similar Customer Success/Support/PS role.
• Experience with Privilege Access Management or security stack is a plus.
• Proven ability to coordinate multi-domain projects across regions.
• Strong written and verbal communication with executive audiences.
• Ability to travel to North America for quarterly reviews.

Responsibilities

• Serve as a technical subject matter expert for Delinea's Privilege Access services and product offerings.
• Act as customer trusted advisor to ensure engagement and success with the Delinea solution deployment.
• Monitor customer health and report results to sales, support and renewals teams.
• Deliver remote services including software configuration, onboarding, and training.
• Coordinate and oversee early beta program and gather feedback for roadmap items.
• Develop executive-facing reports summarizing situational updates and escalations.

Skills

Customer success mindset

Technical advisory

Communication skills

Cross-functional collaboration

Problem solving

Travel readiness

Tools

Active Directory

Windows Server

Azure

AWS

UNIX/Linux

LDAP

PAM

Job description

Delinea is seeking a Technical Account Manager to join our Customer Success team in a technical advisory role. You’ll partner with enterprise customers to ensure successful deployments of Delinea Privilege Access solutions, optimize configurations, and proactively resolve issues.

You will monitor customer health, drive remote services, and communicate outcomes to regional teams, while building strong executive relationships and guiding product feedback.