Senior Customer Success Engineer - Identity Security Expert

Delinea; California; On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Healthcare insurance

Bonus program

Pension/retirement matching

Life insurance

Employee assistance program

Generous time off and holidays

Job summary

Delinea is seeking a Senior Customer Success Engineer to serve as the top-tier escalation point for complex, multi-product challenges within the Customer Success organization. You will mentor CSE peers, drive scalable processes, and provide strategic technical guidance to enterprise accounts.

You will collaborate across engineering, product, and support to resolve issues, develop knowledge assets, and shape roadmaps while maintaining non-billable engagement.

Qualifications

• 7+ years in a senior technical customer-facing role.
• BA degree with STEM focus; advanced degree or certs preferred.
• Deep cybersecurity experience in identity and access management.
• Demonstrated ability to lead complex cross-functional engagements.
• Proven track record in mentoring and developing technical talent.
• Experience with enterprise-grade environments (AD, cloud platforms, SIEM/SOAR).

Responsibilities

• Serve as top-tier escalation point for CSMs and CSEs on complex issues.
• Lead root-cause analysis across teams to drive resolution.
• Provide strategic technical advisory to large enterprise accounts.
• Mentor CSE peers to build team-wide expertise.
• Develop and maintain knowledge base content and runbooks.
• Identify patterns to inform product improvements and roadmaps.
• Engage with customers at a senior technical level during escalations.
• Collaborate with CS leadership to shape processes and metrics.
• Stay current on PAM and identity security trends.
• Maintain boundaries with Professional Services (no billable work).

Skills

7+ years related experience

Senior technical customer-facing role

Cross-functional leadership

Mentoring and talent development

Strong communication skills

Analytical mindset

Education

BA degree in STEM

Advanced degree or certifications (CISSP/CCSP)

Tools

Active Directory

AWS

Azure

GCP

SIEM/SOAR integrations

Identity governance frameworks

Job description

Delinea is seeking a Senior Customer Success Engineer to serve as the top-tier escalation point for complex, multi-product challenges within the Customer Success organization. You will mentor CSE peers, drive scalable processes, and provide strategic technical guidance to enterprise accounts.

You will collaborate across engineering, product, and support to resolve issues, develop knowledge assets, and shape roadmaps while maintaining non-billable engagement.