Senior Technical Consultant: Customer Success & Adoption

Alexander Technology Group; Massachusetts; Remote; USD 95,000 - 150,000; Full time

Job summary

Alexander Technology Group is seeking a Technical Consultant to act as the primary technical contact for customers throughout onboarding, implementation, adoption, and expansion. You will blend technical consulting, process engineering, and customer engagement to translate requirements into actionable plans and ensure value realization.

You will lead discovery with customers, communicate progress to technical and executive stakeholders, and partner with internal teams to resolve blockers and

Qualifications

• 7+ years leading technical customer engagements (onboarding to growth).
• Strong ability to run discovery conversations and guide customers to solutions.
• Experience presenting technical concepts and business value to executives.
• Background in process engineering, reliability, or asset performance.
• Proven track record building trust and handling escalations.

Responsibilities

• Lead technical engagements across the customer lifecycle from onboarding to growth.
• Conduct discovery to gather technical and operational requirements.
• Translate requirements into actionable guidance for implementation teams.
• Serve as primary technical contact and escalation point for architecture, performance, and reliability.
• Lead executive steering committee meetings and communicate progress and business impact.
• Partner with Delivery, Product, Engineering, and Customer Success to meet customer goals.

Skills

Technical consulting

Leadership

Executive communication

Process engineering

Customer engagement

Discovery facilitation

Job description

Alexander Technology Group is seeking a Technical Consultant to act as the primary technical contact for customers throughout onboarding, implementation, adoption, and expansion. You will blend technical consulting, process engineering, and customer engagement to translate requirements into actionable plans and ensure value realization.

You will lead discovery with customers, communicate progress to technical and executive stakeholders, and partner with internal teams to resolve blockers and