Senior Technical Adoption & Success Manager

Coder; Oregon; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Coder is seeking an experienced Customer Success professional to lead onboarding and rollout plans for enterprise customers in a technical capacity. The role emphasizes aligning technical deployment with business outcomes, guiding admins, and coordinating with Sales, Solutions, and Engineering to resolve issues and drive adoption.

You will manage renewals, identify expansion opportunities, and monitor customer health and risk, while developing deep expertise in Coder's products for global

Qualifications

• 5+ years in customer success or technical role managing enterprise accounts.
• Experience with cloud infrastructure, DevOps, and platform engineering contexts.
• Experience with Salesforce and CS platforms.

Responsibilities

• Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder's platform.
• Remove barriers to adoption so customers achieve their desired outcomes expediently.
• Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations.
• Own the account's technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder.
• Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption.
• Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions.
• Oversee renewals and forecasting, ensuring timely, successful commitments.
• Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve them.
• Monitor and report on customer health and usage, including technical risks and progress toward adoption milestones.
• Develop deep expertise in Coder's products to provide global customer coverage.

Skills

Enterprise Accounts

DevOps knowledge

Salesforce

Kubernetes

Cloud platforms

Effective communication

Tools

Totango

Gainsight

Pylon

Job description

Coder is seeking an experienced Customer Success professional to lead onboarding and rollout plans for enterprise customers in a technical capacity. The role emphasizes aligning technical deployment with business outcomes, guiding admins, and coordinating with Sales, Solutions, and Engineering to resolve issues and drive adoption.

You will manage renewals, identify expansion opportunities, and monitor customer health and risk, while developing deep expertise in Coder's products for global