Senior Technical Architect — Hybrid (Latin America)

WalkMe Ltd.; Raleigh (NC); Hybrid; USD 110,000 - 127,000; Full time

Benefits offered by this job

Hybrid work arrangement

Wellness reimbursements

Health coverage options

Job summary

WalkMe Ltd. is seeking a Technical Architect to bridge Solution Architecture and Account Management, leading complex deployments, integrations, and long-term technical strategy for our Digital Adoption Platform.

You will own the technical delivery for large-scale customers, guiding environments from setup to production readiness, and coordinating with Product, Engineering, Support, and Customer Success to ensure customer goals and roadmap alignment.

Qualifications

• Experience with web technologies (JavaScript, HTML, CSS) and building with APIs.
• Knowledge of Chromium-based extension APIs and permissions.
• Hands-on software deployment across Windows, macOS and VDI including mass deployment tools.
• Experience with Identity and Access Management (SAML, OAuth, OIDC, SSO, MFA).
• Understanding of SaaS architecture and cloud infrastructure.

Responsibilities

• Lead onboarding and ensure environments are ready for deployment including network configuration.
• Deploy and integrate WalkMe into customer environments with API integrations and browser extensions.
• Act as the primary technical advisor for accounts on deployment, performance and reliability.
• Troubleshoot deployment issues, join high-severity cases as product expert and advocate.
• Own work end-to-end, remove blockers and flag risks early.
• Plan solutions and enhancements aligning with customer business needs and roadmap.
• Serve as cross-functional liaison between customers, Product, Engineering, Support and Customer Success.
• Educate customers on platform architecture, privacy and security.
• Write and maintain installation/configuration/troubleshooting docs.
• Build trust with customers and represent WalkMe’s technical perspective.

Skills

Clear communication

Project management

Problem solving

Requirements translation

Customer-focused mindset

Fast-moving

Collaboration

Education

Bachelor’s degree in Computer Science, Engineering, IT or related STEM field

Tools

JavaScript

HTML

CSS

APIs

Chromium-based extension APIs

Windows/macOS/VDI deployment

Identity & Access Management (SAML, OAuth, OIDC, SSO, MFA)

SaaS architecture & cloud infra

JIRA & internal knowledge bases

Job description

WalkMe Ltd. is seeking a Technical Architect to bridge Solution Architecture and Account Management, leading complex deployments, integrations, and long-term technical strategy for our Digital Adoption Platform.

You will own the technical delivery for large-scale customers, guiding environments from setup to production readiness, and coordinating with Product, Engineering, Support, and Customer Success to ensure customer goals and roadmap alignment.