Senior Technical Account Manager - Vendor Risk SaaS (Remote)

Lema AI; United States; Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Employee Stock options grant

Unlimited PTO

401k

Health Benefits

Job summary

Lema AI is seeking a Senior Technical Account Manager to own the customer journey from onboarding to renewal for US-based clients, with remote work options in the US. You will drive platform adoption, enablement, and integrations (SSO, Jira, Slack), and partner with Account Executives to ensure long-term value realization.

You will act as a bridge between customers and Product/Engineering, lead strategic reviews, and help build scalable playbooks as an early team member.

Qualifications

• 4+ years in a customer-facing post-sales role at a B2B SaaS company.
• Experience with vendor risk, governance, risk and compliance (GRC) or third-party risk management (TPRM).
• Comfort discussing APIs, integrations and configuring software workflows.
• Strong written and verbal communication; able to explain complex concepts.
• Self-motivated, organized and able to thrive in a fast-paced startup environment.

Responsibilities

• Own the customer journey from onboarding to renewal and expansion.
• Drive platform adoption, enablement and integrations (SSO, Jira, Slack).
• Partner with Account Executives on renewals and upsell opportunities.
• Bridge between customers and Product/Engineering to capture feedback.
• Lead quarterly business reviews and help build repeatable playbooks.

Skills

Customer-facing

Post-sales

APIs & Integrations

GRC/TPRM knowledge

Communication

Collaboration with Sales

Startup mindset

Job description

Lema AI is seeking a Senior Technical Account Manager to own the customer journey from onboarding to renewal for US-based clients, with remote work options in the US. You will drive platform adoption, enablement, and integrations (SSO, Jira, Slack), and partner with Account Executives to ensure long-term value realization.

You will act as a bridge between customers and Product/Engineering, lead strategic reviews, and help build scalable playbooks as an early team member.