Technical Account Manager

ClickUp; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ClickUp, a leading AI-native SaaS company, seeks a Technical Account Manager to drive customer satisfaction and strategic relationships across small to mid-market and dedicated accounts. The role thrives in a startup environment and requires strong communication, adaptability, and multi-team collaboration across Marketing, Finance, Product, Sales, and Support.

You’ll leverage CRM tools and analytics to promote adoption, deliver data-driven insights, and align customers with ClickUp’s platform

Qualifications

• Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments.
• Resilient and adaptable, especially in a fast-paced startup environment.
• Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO.
• Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support).
• Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau, Outreach, Apollo, Front, and others.
• Ability to operate within regional time zones.
• Positive attitude, self-driven, proactive, empathetic, and high energy.

Responsibilities

• Strategic Customer Engagement
• Technical Adoption and Expertise
• Data-Driven Insights
• Driving Engagement & Adoption
• Cultural Fit, Growth Opportunities, & Leadership

Skills

Communication

Interpersonal skills

Customer success

Resilience

Adaptability

Time zone coordination

Self-motivated

High energy

Tools

CRM

Salesforce

Tableau

Outreach

Apollo

Front

Job description

At ClickUp, we’re building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what’s possible.

ClickUp is seeking a versatile and dynamic Technical Account Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will excel in a start-up setting, embody ClickUp’s core values, and have a proven track record in customer success within a SaaS environment.

Key Responsibilities

• Strategic Customer Engagement:
• Technical Adoption and Expertise:
• Data-Driven Insights:
• Driving Engagement & Adoption:
• Cultural Fit, Growth Opportunities, & Leadership:

Qualifications

• Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments.
• Resilient and adaptable, especially in a fast-paced startup environment.
• Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO.
• Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support).
• Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau , Outreach, Apollo, Front, and others.
• Ability to operate within regional time zones.
• Positive attitude, self-driven, proactive, empathetic, and high energy.

#LI-Remote #LI-NMR

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

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If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates’ employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at [e-mail].