Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

Ladders; United States; Remote; USD 120,000 - 145,000; Full time

Benefits offered by this job

Senior leadership exposure

Learning opportunities

Innovative security tech

Flexible work arrangements

Travel opportunities

Job summary

Ladders is seeking a Senior Technical Account Manager - SIEM/Security Analytics for US remote delivery. You will act as a trusted technical partner to enterprise customers, guiding adoption and measuring security outcomes.

You will engage senior security leaders, coordinate with support teams, and drive retention by translating product usage into business value across onboarding and long-term adoption. Visa sponsorship not available.

Qualifications

• Bachelor's degree in CS or engineering or equivalent experience.
• 5+ years in technical customer success or solutions engineering.
• Experience presenting to senior security leadership and running QBRs/EBRs.

Responsibilities

• Serve as SME for the company's security analytics platform and ensure customer success.
• Own the full customer adoption lifecycle from onboarding to maturity.
• Lead QBRs/EBRs with senior stakeholders and translate progress into business value.
• Identify renewal risks using customer usage data.
• Advocate for customer needs while managing expectations internally/externally.
• Proactively resolve technical requests and issues.
• Track and communicate key account metrics to stakeholders.

Skills

Technical customer success

Solutions engineering

Presenting to security leadership

Security analytics

SOAR

SIEM

EDR/XDR

Education

Bachelor's degree in Computer Science or Engineering

Tools

SOAR

SIEM

EDR/XDR

Job description

For our client, we are seeking a Senior Technical Account Manager - SIEM/Security Analytics (US Remote) to join the team of a leader in the Information Technology space.

This role will serve as a trusted technical partner to enterprise customers, helping them realize value from a security analytics solution and navigate the full customer journey from onboarding through long-term adoption. You will work closely with senior security stakeholders, internal support teams, and customer-facing partners to drive retention, resolve technical issues, and translate product usage into measurable business impact.

The position is highly focused on customer success within cybersecurity, with regular executive-level engagement through QBRs/EBRs and ongoing guidance on security operations and threat intelligence use cases.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $120,000 – $145,000 annually

Responsibilities

• Serve as a subject matter expert for the company's security analytics platform, ensuring customer success.
• Own the full customer adoption lifecycle from onboarding through full maturity.
• Lead QBRs/EBRs with senior stakeholders and translate technical progress into business value.
• Identify and address renewal risks using customer usage data.
• Advocate for customer needs internally while managing expectations externally.
• Proactively resolve customer technical requests and issues.
• Track and communicate key account metrics to stakeholders.

Qualifications

• Bachelor's degree in Computer Science or Engineering, or equivalent experience.
• 5+ years in technical customer success or solutions engineering, preferably in a SaaS environment.
• Strong experience presenting to senior security leadership, including running QBRs/EBRs.
• Expertise in cybersecurity technologies such as SOAR, SIEM, and EDR/XDR.
• Significant experience with enterprise accounts and knowledge of SecOps and Threat Intelligence.

Benefits

• Opportunity to work directly with senior security leaders.
• Engage in continuous learning and development opportunities.
• Be part of an innovative company focused on security technology.
• Work in a customer-first environment that values relationships.
• Flexible working arrangements and travel opportunities.

Our client is an equal opportunity employer.