Senior Customer Success Engineer - Data & AI Security

Ladders; United States; Remote; USD 132.000 - 245.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

12 paid holidays

Parental leave

Medical, dental, vision coverage

Mental health support

401(k) with company match

Fertility/adoption support

Volunteer time off

Legal services and identity protection

Zusammenfassung

Ladders is seeking a Senior Customer Success Engineer focused on Data & AI Security, working remotely in the US. You will guide onboarding, drive adoption, and translate product usage into measurable business outcomes for enterprise customers.

You will partner with executives (CISO/CIO) and cross-functional teams to manage retention, expansion, and health of strategic accounts, delivering risk-informed value and ongoing customer success.

Qualifikationen

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• Experience in conducting technical assessments and driving adoption programs for measurable outcomes.
• Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar.
• Ability to translate business outcomes into technical adoption roadmaps with executive alignment.
• Strong executive stakeholder engagement and ability to synthesize signals into recommendations.
• Excellent communication, collaboration, and stakeholder management skills.

Aufgaben

• Set up customer accounts and facilitate onboarding and stakeholder orientation.
• Identify expansion opportunities through platform usage analysis and success planning.
• Conduct assessments and recommend solutions across DSPM, Privacy, Data Security, and AI Governance.
• Perform technical health checks and deliver quarterly value reviews.
• Monitor for churn risk and partner on renewal strategies with actionable insights.
• Build business cases and define value realization for expansion opportunities.
• Engage with CISO, CIO, and other executives to provide risk and status updates.

Kenntnisse

Customer-facing roles

Executive engagement

Technical assessments

Adoption programs

Data security

Privacy

Cloud security

SaaS architectures

Tools

DSPM platforms

Privacy platforms

AI Governance platforms

Jobbeschreibung

For our client, we are seeking a Senior Customer Success Engineer - Data & AI Security to join the team of a leader in the Enterprise Technology space.

This role will partner closely with customers to drive successful onboarding, adoption, and long-term value realization across security-focused solutions. You will serve as a trusted technical advisor, helping enterprise stakeholders understand risk, identify growth opportunities, and translate product usage into measurable business outcomes.

The position combines customer success, technical assessment, and executive engagement in support of retention, expansion, and strategic account health.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $131,900 – $244,800 annually

Responsibilities

• Set up customer accounts and facilitate onboarding and stakeholder orientation.
• Identify expansion opportunities through platform usage analysis and success planning.
• Conduct assessments and recommend solutions across DSPM, Privacy, Data Security, and AI Governance.
• Perform technical health checks and deliver quarterly value reviews.
• Monitor for churn risk and partner on renewal strategies with actionable insights.
• Build business cases and define value realization for expansion opportunities.
• Engage with CISO, CIO, and other executives to provide risk and status updates.

Qualifications

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• Strong experience in conducting technical assessments and driving adoption programs for measurable outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
• Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
• Ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Strong executive stakeholder engagement skills with the ability to synthesize technical and business signals into recommendations.
• Excellent communication, collaboration, and stakeholder management skills.

Benefits

• Unlimited paid time off plus 12 paid holidays, including self-care days.
• Paid parental leave with extended time for birthing parents.
• Medical, dental, and vision coverage starting on the first day.
• Mental health support, therapy sessions, and wellness tools through an employee assistance program.
• 401(k) retirement plan with company matching contributions.
• Support for fertility, adoption, and surrogacy needs, including paid volunteer time.
• 24/7 access to virtual veterinary care at no cost.
• Legal services and identity protection options available.
• Tax-advantaged spending accounts for healthcare and other expenses.
• Opportunities for professional development through various learning resources and events.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.