Strategic Enterprise Tech Account Manager

AfterShip Group; Austin, Northern (TX, KY); Hybrid; USD 92,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid-flexible work

Healthcare from day 1

Retirement plan with match

Unlimited PTO

Learning & wellness benefit

Book perk

Career progression

Lunch & commuter benefits

Job summary

AfterShip is seeking an experienced Technical Account Manager in a remote-first, hybrid-flexible setup with Austin as a hub. You will be the primary technical contact for Enterprise clients, guiding onboarding, troubleshooting, and migrations to maximize product value and renewals.

You’ll collaborate withSuccess, Operations, Engineering, and Product Marketing to translate business needs into technical solutions and deliver exceptional post-purchase automation for top DTC brands.

Qualifications

• 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology.
• Experience working with clients, product, ops, and engineering teams—with the ability to break down complex concepts to non-technical stakeholders.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
• Ability to grasp customer’s needs and suggest timely solutions.
• Executive level interpersonal, project management, communication, and problem-solving skills.
• Excellent written and verbal communication and presentation skills.

Responsibilities

• Lead end-to-end technical setup and configuration for enterprise customers.
• Provide ongoing technical support to ensure smooth operations and customer satisfaction.
• Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions.
• Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios.
• Handle technical queries, including API-related requests, and track resolution progress.
• Partner with Customer Success teams across regions to align on customer needs and goals.
• Participate in team meetings to ensure consistent customer support and shared success strategies.
• Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.
• Communicate platform updates and relevant changes effectively to enterprise clients.

Skills

Customer-facing technical roles

SaaS / ecommerce experience

Stakeholder communication

Project management

API familiarity

Executive communication

Job description

AfterShip is seeking an experienced Technical Account Manager in a remote-first, hybrid-flexible setup with Austin as a hub. You will be the primary technical contact for Enterprise clients, guiding onboarding, troubleshooting, and migrations to maximize product value and renewals.

You’ll collaborate withSuccess, Operations, Engineering, and Product Marketing to translate business needs into technical solutions and deliver exceptional post-purchase automation for top DTC brands.