Senior Technical Account Manager - Real-Time AI Platform

LiveKit; United States; On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Equity package

Health, dental, and vision benefits

Flexible vacation policy

Open source collaboration

Job summary

LiveKit is seeking an experienced Technical Account Manager to own long-term technical relationships with strategic customers. You will guide architecture reviews, drive deployment success, and align LiveKit’s platform with customer growth while coordinating multiple LiveKit teams behind each account.

The role emphasizes deep technical dialogue with engineers and execs, finding gaps in adoption, and shaping the TAM playbook as LiveKit scales. On-site support for major launches is expected.

Qualifications

• 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or senior engineering with customer exposure.
• Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns.
• Strong track record as a trusted technical voice for engineering customers.

Responsibilities

• Own the technical relationship and long-term outcomes for strategic accounts.
• Lead architecture reviews and design consultations for deployments and growth trajectories.
• Deepen product adoption by identifying capability gaps between customer needs and platform capabilities.
• Coordinate LiveKit teams behind each account and escalate issues to the right teams.
• Translate field signals into product and pricing feedback to influence roadmaps.
• Lead executive business reviews and align teams on next steps.
• Be on-site with customers for major launches and executive reviews.

Skills

8+ years exp

APIs/SDKs

Real-time systems

Executive comms

Customer-facing

Tools

Python

JavaScript/TypeScript

Go

Job description

LiveKit is seeking an experienced Technical Account Manager to own long-term technical relationships with strategic customers. You will guide architecture reviews, drive deployment success, and align LiveKit’s platform with customer growth while coordinating multiple LiveKit teams behind each account.

The role emphasizes deep technical dialogue with engineers and execs, finding gaps in adoption, and shaping the TAM playbook as LiveKit scales. On-site support for major launches is expected.