Strategic Technical Account Manager — Drive Growth

LiveKit Incorporated; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Flexible vacation policy

Competitive equity package

Job summary

LiveKit Incorporated is seeking an experienced Technical Account Manager to own long-term technical relationships with a portfolio of strategic accounts. You’ll set technical direction, drive customer outcomes, and orchestrate the full LiveKit team for each account.

This is a high-impact, non-quota role where you will help shape the TAM function and playbook as LiveKit grows its TAM team over the next year.

Qualifications

• 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or senior engineering with customer exposure.
• Trusted technical voice for engineering customers and ability to guide paths when unclear.
• Fluent in developer-platform fundamentals (APIs, SDKs, frameworks).
• Familiarity with real-time, distributed, or developer-platform systems and scaling challenges.

Responsibilities

• Own the technical relationship and long-term outcome for a portfolio of strategic accounts (top voice AI/real-time engineering teams).
• Lead architecture reviews and design consultations to map deployments and growth trajectories.
• Identify capability gaps and deepen product adoption to align with platform capabilities.
• Coordinate LiveKit team behind each account with engineers and support for day-to-day work and escalations.
• Translate field signals into product/pricing/roadmap feedback to influence direction.
• Lead executive business reviews linking platform health to business outcomes and risks.
• Be on-site with customers for major launches and executive reviews; manage critical escalations.

Skills

8+ years in TAM/solutions architect/sr

Technical depth in APIs/SDKs/framework

Experience with real-time or developer

Executive communication, written & in‑

Portfolio ownership & proactive health

On-site with customers for launches

Strong problem-solving & escalation mg

Tools

Python

JavaScript/TypeScript

Go

Job description

LiveKit Incorporated is seeking an experienced Technical Account Manager to own long-term technical relationships with a portfolio of strategic accounts. You’ll set technical direction, drive customer outcomes, and orchestrate the full LiveKit team for each account.

This is a high-impact, non-quota role where you will help shape the TAM function and playbook as LiveKit grows its TAM team over the next year.