Senior Technical Account Manager - Identity & SaaS Security

1Password LLC; United States; Remote; USD 124,000 - 180,000; Full time

Benefits offered by this job

Health benefits

RSU program

Generous PTO policy

Remote-first work environment

Retirement matching program

Paid volunteer days

Equity grant

Job summary

1Password LLC is seeking a Senior Technical Account Manager to own the post-sale technical lifecycle. You will guide implementations, drive adoption, and act as a trusted advisor on identity, access, device trust, and SaaS security, enabling tangible customer outcomes.

You’ll mentor peers, influence scalable processes, and work across teams to ensure customer value and retention, with remote-first collaboration and cross-functional engagement.

Qualifications

• 6+ years in a customer-facing technical role within a SaaS or security-focused B2B environment.
• Proven ability to lead technical onboarding and implementation conversations with technical and business stakeholders.
• Strong communication, storytelling, and demo skills to translate complex concepts into business value.
• Experience driving customer adoption, expansion, or renewal through proactive technical engagement.
• Advanced familiarity with security frameworks (SOC 2, ISO 27001, GDPR) and identity protocols (SSO-SAML/OIDC, SCIM).

Responsibilities

• Own post-sale technical relationships from onboarding through adoption and renewal.
• Lead technical implementations, integrations, configuration, and security reviews.
• Act as the technical advisor for assigned accounts to ensure long-term success.
• Partner with Customer Success to identify risks and drive expansion opportunities.
• Contribute to strategic health reviews and enablement across the company ecosystem.
• Mentor junior team members and scale TAM processes.

Skills

6+ years experience

SaaS security

Strong communication

Security frameworks

SSO-SAML/OIDC

Tools

Docker

Kubernetes

Job description

1Password LLC is seeking a Senior Technical Account Manager to own the post-sale technical lifecycle. You will guide implementations, drive adoption, and act as a trusted advisor on identity, access, device trust, and SaaS security, enabling tangible customer outcomes.

You’ll mentor peers, influence scalable processes, and work across teams to ensure customer value and retention, with remote-first collaboration and cross-functional engagement.