APAC Technical Account Manager — Enterprise AI Support

Harvey; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Coverage

Paid Leave

Wellness memberships

Remote Work Allowance

Professional Development support

Job summary

Harvey is seeking a Technical Account Manager in the United States to join their Premium Technical Support team. This role focuses on serving strategic clients across APAC by providing high-fidelity technical support. Responsibilities include managing urgent client issues and collaborating with internal teams for product adoption.

The ideal candidate will demonstrate strong technical troubleshooting skills and exceptional judgment under pressure. Joining Harvey means contributing to reshaping professional services in a fast-paced environment.

Qualifications

• Experience supporting enterprise software products in technical roles.
• Strong technical foundation for complex system troubleshooting.
• Exceptional judgment and composure in high-pressure situations.

Responsibilities

• Serve as primary escalation point for major accounts.
• Triage and resolve urgent customer issues with speed.
• Maintain deep account context for effective communication.

Skills

Technical troubleshooting

Strong judgment under pressure

Clear communication skills

Ability to manage multiple issues

Experience with regulated software products

Job description

Harvey is seeking a Technical Account Manager in the United States to join their Premium Technical Support team. This role focuses on serving strategic clients across APAC by providing high-fidelity technical support. Responsibilities include managing urgent client issues and collaborating with internal teams for product adoption.

The ideal candidate will demonstrate strong technical troubleshooting skills and exceptional judgment under pressure. Joining Harvey means contributing to reshaping professional services in a fast-paced environment.