Senior Technical Account Manager — Enterprise Success Partner

Greenhouse Software, Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NiCE is seeking a Senior Technical Account Manager to lead strategic enterprise relationships, drive value realization, and ensure long-term customer success. You will coordinate cross-functional teams, conduct executive reviews, and translate customer goals into measurable outcomes while ensuring satisfaction across our CX solutions.

As a trusted advisor, you will manage communications, optimize ROI, and drive renewal outcomes.

Qualifications

• Bachelor's degree in Business Management or related field or equivalent work experience.
• 5+ years proven track record of Enterprise Account Relationship Management.
• Excellent communication and presentation skills with C-Level stakeholders.
• Experience developing and executing Customer Success strategies for enterprise accounts.
• Ability to improve customer health, adoption, GRR, and NRR through proactive engagement.
• Experience leading cross-functional teams and driving accountability.
• Experience conducting Executive Business Reviews and renewal planning.
• Willingness to travel up to 20% and work occasional after-hours as needed.

Responsibilities

• Be the primary point of contact for assigned Strategic accounts and advocate for the relationship.
• Drive customer satisfaction, retention, and reference ability across enterprise customers.
• Develop productive relationships with accounts at all organizational levels.
• Align customer goals with CX solutions and monitor ROI with products and services.
• Lead regular service and technology reviews with stakeholders and document in CRM.
• Coordinate with CX teams to engage resources and meet SLA targets.
• Coach and mentor peers and escalate proactively to prevent issues.

Skills

Triage & Troubleshooting

Customer relationship management

Executive communication

Cross-functional leadership

Strategic account planning

Education

Bachelor's degree in Business Management

Job description

NiCE is seeking a Senior Technical Account Manager to lead strategic enterprise relationships, drive value realization, and ensure long-term customer success. You will coordinate cross-functional teams, conduct executive reviews, and translate customer goals into measurable outcomes while ensuring satisfaction across our CX solutions.

As a trusted advisor, you will manage communications, optimize ROI, and drive renewal outcomes.