Senior Technical Account Manager: Cloud & Value Advocate

Datadog

Massachusetts

Hybrid

USD 101,000 - 134,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Best onboarding

Global benefits

RSUs & ESPP

Professional development

Inclusion & community programs

Job summary

Datadog, a leading observability and security platform, is seeking a Technical Account Manager (TAM) to educate potential clients and ensure existing customers are happy and successful. This hybrid role supports for the largest customers, advising on product adoption and maximizing value through IT operations insights.

You will collaborate with product management and engineering to identify new features, participate in quarterly business reviews, and travel up to 30% for client sites.

Qualifications

Solid technical grounding in IT Operations.
Hands-on experience with AWS/Azure/GCP.
Experience as TAM supporting mid-market/enterprise cloud customers.
Experience using Datadog or other cloud monitoring tools.

Responsibilities

Advise on technical support and product adoption for customers in line with pre-sales, post-sales and renewal processes.
Analyze customer’s IT Operations environment on a regular basis and provide recommendations that maximize Datadog’s value.
Be the customer’s advocate by understanding goals and use cases and suggesting process changes, product adoption, configuration and additional features.

Skills

IT Operations

Cloud platforms (AWS/Azure/GCP)

Scripting (Python/JS/Ruby/Go)

CI/CD tooling

Containerization

TAM / customer success

Datadog / cloud monitoring

Tools

Jenkins

GitLab

Docker

Kubernetes

Job description

You will collaborate with product management and engineering to identify new features, participate in quarterly business reviews, and travel up to 30% for client sites.

Get your free, confidential resume review.

or drag and drop your file here.