Senior Technical Account Manager – IT Operations & Cloud Adoption

WinsAbove; Town of Boston (NY); Hybrid; USD 124,000 - 182,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Mentor and buddy program

RSUs and ESPP

Professional development & career path

Inclusive culture

Job summary

Datadog is seeking a Technical Account Manager (TAM) to deliver hands-on technical services to our largest customers, helping them adopt and derive business value from the full Datadog product suite.

You’ll advise on technical solutions, conduct regular reviews, collaborate with product management and engineering, and champion best practices for cloud monitoring and IT operations. This is a hybrid role with travel up to 30% and potential global exposure.

Qualifications

• Solid technical grounding in IT Operations.
• Hands-on experience with AWS, Azure or GCP.
• Proficient in scripting languages (Python/JS/Ruby/Go/others).
• Experience with CI/CD tools (Jenkins/GitLab).
• Knowledge of containerization (Docker/Kubernetes).
• Willingness to travel up to 30% and sit on-site with clients.
• Previous TAM or cloud-operations exposure a plus.
• Experience using Datadog or similar cloud-monitoring tools.

Responsibilities

• Advise on technical support and product adoption across pre-/post-sales and renewal cycles.
• Analyze customers' IT Operations to maximize value from Datadog.
• Act as customer advocate, recommending configurations and features.
• Prepare for Monthly and Quarterly Business Reviews with customers.
• Collaborate with product, engineering, and services teams to identify new features.
• Evolve best practices for product adoption and customer success.

Skills

Cloud platforms (AWS/Azure/GCP)

Scripting languages (Python/JavaScript

CI/CD tools (Jenkins/GitLab)

Containerization (Docker/Kubernetes)

Datadog experience

Travel up to 30%

TAM experience

Tools

Jenkins

GitLab

Docker

Kubernetes

Job description

Datadog is seeking a Technical Account Manager (TAM) to deliver hands-on technical services to our largest customers, helping them adopt and derive business value from the full Datadog product suite.

You’ll advise on technical solutions, conduct regular reviews, collaborate with product management and engineering, and champion best practices for cloud monitoring and IT operations. This is a hybrid role with travel up to 30% and potential global exposure.