Technical Account Manager 2 - San Francisco

Visa Hunt; San Francisco (CA); Hybrid; USD 101,000 - 147,000; Full time

Benefits offered by this job

Hybrid work model

Generous global benefits

RSUs and ESPP

Professional development

Inclusive culture

Job summary

Datadog is seeking a Technical Account Manager (TAM) to deliver hands-on technical services to our largest customers, supporting adoption and success across the Datadog product suite. In a hybrid workplace, you will act as a trusted advisor, aligning customer goals with product capabilities and ensuring ongoing value realization.

You will collaborate with product, engineering, and services teams, lead business reviews, and contribute to customer success through proactive guidance, technical

Qualifications

• Solid technical grounding in IT Operations.
• Experience with cloud environments (AWS/Azure/GCP).
• Hands-on scripting experience across common languages.
• Proficiency with CI/CD and monitoring tools.
• Strong knowledge of containerization platforms.

Responsibilities

• Advise on technical support and product adoption across pre‑sales, post‑sales, and renewals.
• Analyze customers' IT Operations to maximize Datadog's value.
• Advocate for customers by aligning goals with product features and adoption.
• Prepare for Monthly and Quarterly Business Reviews with clients.
• Collaborate with product management, engineering, and technical services to identify new features.
• Evolve best practices for technical product adoption and customer success.

Skills

IT Operations experience

Cloud platforms (AWS/Azure/GCP)

Scripting languages

CI/CD tools

Containerization

Customer-facing / TAM experience

Willing to travel

Tools

Datadog

Jenkins

GitLab

Docker

Kubernetes

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes
• Analyze customers’ IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands‑on experience of IT Operations
• Confident in your hands‑on experience AWS, Azure or GCP
• Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid‑market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best‑in‑breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is: $101,000 — $147,000 USD

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.