Strategic Technical Account Manager for IT Ops & Cloud

Visa Hunt; San Francisco (CA); Hybrid; USD 101,000 - 147,000; Full time

Benefits offered by this job

Hybrid work model

Generous global benefits

RSUs and ESPP

Professional development

Inclusive culture

Job summary

Datadog is seeking a Technical Account Manager (TAM) to deliver hands-on technical services to our largest customers, supporting adoption and success across the Datadog product suite. In a hybrid workplace, you will act as a trusted advisor, aligning customer goals with product capabilities and ensuring ongoing value realization.

You will collaborate with product, engineering, and services teams, lead business reviews, and contribute to customer success through proactive guidance, technical

Qualifications

• Solid technical grounding in IT Operations.
• Experience with cloud environments (AWS/Azure/GCP).
• Hands-on scripting experience across common languages.
• Proficiency with CI/CD and monitoring tools.
• Strong knowledge of containerization platforms.

Responsibilities

• Advise on technical support and product adoption across pre‑sales, post‑sales, and renewals.
• Analyze customers' IT Operations to maximize Datadog's value.
• Advocate for customers by aligning goals with product features and adoption.
• Prepare for Monthly and Quarterly Business Reviews with clients.
• Collaborate with product management, engineering, and technical services to identify new features.
• Evolve best practices for technical product adoption and customer success.

Skills

IT Operations experience

Cloud platforms (AWS/Azure/GCP)

Scripting languages

CI/CD tools

Containerization

Customer-facing / TAM experience

Willing to travel

Tools

Datadog

Jenkins

GitLab

Docker

Kubernetes

Job description

Datadog is seeking a Technical Account Manager (TAM) to deliver hands-on technical services to our largest customers, supporting adoption and success across the Datadog product suite. In a hybrid workplace, you will act as a trusted advisor, aligning customer goals with product capabilities and ensuring ongoing value realization.

You will collaborate with product, engineering, and services teams, lead business reviews, and contribute to customer success through proactive guidance, technical