Senior Tech Writer (einfochips Inc)

Arrow Enterprise Computing Solutions; Northford (CT); Presencial; USD 85 000 - 110 000; Tempo integral

Resumo da oferta

einfochips Inc is seeking a Senior Technical Writer to create and manage comprehensive documentation sets, including API guides, SDK docs, and manuals for embedded or IoT hardware products.

You will work with engineering, product, and QA teams to gather information, plan content, and ensure accuracy and consistency. Some mentoring of junior writers and involvement in localization strategies will be part of the role.

Qualificações

• Typically requires a 4 year degree and 5+ years of related experience.
• Primary responsibility in this senior role involves creating, editing, and maintaining technical documentation like user manuals, installation guides, maintenance procedures, and other related materials for Embedded or IoT Hardware Products, often collaborating with engineering teams to accurately explain complex products.
• Excellent written and verbal communication skills and ability to translate complex technical concepts.

Responsabilidades

• Develop comprehensive technical documentation, including user manuals, system guides, training materials, and reference manuals.
• Gain in-depth knowledge by collaborating with engineers and designers to capture technical details.
• Conduct research and gather information from technical drawings and specifications to create accurate documentation.
• Coordinate with offshore team to manage tasks and priorities.
• Create diagrams and visual aids to enhance understanding of technical concepts.
• Ensure standards compliance with industry guidelines.

Conhecimentos

Written communication

Verbal communication

Technical understanding

JIRA & Confluence

Adobe FrameMaker

MadCap Flare

InDesign

Illustrator

Translate complex concepts

Attention to detail

Formação académica

4-year degree + 5+ years experience

Ferramentas

Adobe FrameMaker

MadCap Flare

InDesign

Illustrator

Descrição da oferta de emprego

Position

Senior Tech Writer (einfochips Inc)

What candidate will Be Doing

• Create and manage comprehensive documentation sets including API guides, SDK documentation, technical reference manuals, and advanced troubleshooting content.
• Work independently with cross-functional teams (engineering, product, support, QA) to gather technical information and stay aligned with product development cycles.
• Drive documentation planning, content architecture, and updates in parallel with product releases.
• Review and edit documentation created by other writers to ensure quality, consistency, and clarity.
• Mentor junior writers, providing guidance on best practices, style, and technical accuracy.
• Assist in defining documentation standards, templates, and process improvements.
• Support localization workflows and advise on content strategy for international releases.
• Manage multiple documentation projects with minimal supervision and proactively identify content gaps.
• Take ownership of documentation deliverables and lead documentation efforts across products ensuring quality of deliverable.
• Will be required to utilize advanced authoring and content management tools (e.g., Adobe FrameMaker, MadCap Flare, XML-based systems).

Job complexity

• (1) Incumbent has knowledge and experience in own discipline and may still be acquiring higher level knowledge and skills. Incumbent builds knowledge of the organization, processes and customers, solves a range of straightforward problems, and analyzes possible solutions using standard procedures. A moderate level of guidance and direction is provided.
• (2) Incumbent has extensive knowledge and experience in own discipline, possesses strong knowledge of the organization, processes and customers, solves a range of complex problems, and analyzes possible solutions using standard procedures. Limited guidance and direction is provided.

Requirements

• Typically requires a 4 year degree and a 5+ years of related experience; or an advanced degree without experience; or equivalent work experience.
• Primary responsibility in this senior role involves creating, editing, and maintaining technical documentation like user manuals, installation guides, maintenance procedures, and other related materials for Embedded or IoT Hardware Products (Must), often collaborating with engineering teams to accurately explain complex products or processes to users, ensuring clarity and compliance with industry standards.

Key responsibilities

• Writing and Editing: Develop comprehensive technical documentation, including user manuals, system guides, training materials, and reference manuals, ensuring clear and concise language appropriate for the target audience.
• Technical Understanding: Gain in-depth knowledge of products and systems by working closely with engineers, designers, and other technical stakeholders to accurately capture technical details.
• Information Gathering: Conduct research, gather information from technical drawings, specifications, and other sources to create accurate documentation.
• Offshore team: Coordinate with the offshore team by maintaining a clear list of assigned tasks and priorities to ensure transparency.
• Knowledge sharing: Share key learnings, updates, and challenges regularly so both teams stay aligned and informed. Encourage cross-team knowledge sharing and reviews to improve documentation quality and consistency.
• Visual Aids: Create diagrams, charts, illustrations, and other visual elements to enhance understanding of complex technical concepts.
• Standards Compliance: Adhere to industry standards and regulations related to technical documentation, such as S1000D or ATA 100, ensuring consistency and quality.
• Collaboration: Work with cross-functional teams to gather feedback, review drafts, and incorporate necessary changes.
• Content Management: Utilize authoring tools and content management systems to organize, update, and publish technical documentation efficiently.

Skills

• Excellent written and verbal communication skills
• Strong technical understanding of products and systems
• Hand-on experience with usage of JIRA & Confluence
• Proficiency in authoring tools like Adobe FrameMaker, MadCap Flare, InDesign, Illustrator or similar
• Ability to translate complex technical concepts into clear, understandable language
• Attention to detail and accuracy
• Experience with graphic design tools (if needed)
• Knowledge of industry standards for technical documentation:IEC/IEEE 82079-1: A documentation standardVDI guideline 2770: A guideline for exchanging documentsISO 2651x: Software documentation for target groupsISO/AWI 21999: A guideline for improving the quality of translations.

What we are looking for

• Experience in Technical Writing for Embedded/IOT Devices Design and Development documents
• Sound Knowledge of Firmware and Software Development Tools/Technologies
• Collaboration and Communication
• MS Word - Documen