Senior Technical Writer (eInfochips Inc)

Arrow Enterprise Computing Solutions; Northford (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

eInfochips Inc. seeks a Senior Technical Writer to craft and manage API guides, SDK documentation, and technical manuals for Embedded/IoT hardware. You will collaborate with engineering, product, support, and QA to ensure accurate, clear content aligned with release cycles.

You will drive planning and standards, mentor junior writers, and support localization with content strategy for international releases. Proficiency in FrameMaker, MadCap Flare, XML-based CMS, and Jira/Confluence is required.

Qualifications

• Typically requires a 4 year degree and 5+ years of related experience.
• Experience in technical writing for Embedded/IoT devices.
• Strong collaboration and communication with cross-functional teams.
• Proficiency with JIRA and Confluence; MS Word expertise.

Responsibilities

• Create and manage documentation sets including API guides, SDK docs, manuals.
• Work with engineering, product, support, QA to gather information and align with development cycles.
• Drive documentation planning, content architecture, and updates with product releases.
• Review and edit documentation created by others for quality and consistency.
• Mentor junior writers and provide guidance on style and accuracy.
• Assist in defining standards, templates, and localization workflows.

Skills

Excellent written and verbal comms

Strong technical understanding

XML-based content management

Attention to detail

Graphic design awareness

Ability to translate complex concepts

Education

4 year degree

Tools

Adobe FrameMaker

MadCap Flare

InDesign

Illustrator

JIRA

Confluence

Job description

Senior Technical Writer (eInfochips Inc)

Job Description:

What candidate will Be Doing:

• Create and manage comprehensive documentation sets including API guides, SDK documentation, technical reference manuals, and advanced troubleshooting content.
• Work independently with cross-functional teams (engineering, product, support, QA) to gather technical information and stay aligned with product development cycles.
• Drive documentation planning, content architecture, and updates in parallel with product releases.
• Review and edit documentation created by other writers to ensure quality, consistency, and clarity.
• Mentor junior writers, providing guidance on best practices, style, and technical accuracy.
• Assist in defining documentation standards, templates, and process improvements.
• Support localization workflows and advise on content strategy for international releases.
• Manage multiple documentation projects with minimal supervision and proactively identify content gaps.
• Take ownership of documentation deliverables and lead documentation efforts across products ensuring quality of deliverable.
• Will be required to utilize advanced authoring and content management tools (e.g., Adobe FrameMaker, MadCap Flare, XML-based systems).

Job complexity may vary among jobs within this job level and will align with one of the job complexities listed below:

• (1) Incumbent has knowledge and experience in own discipline and may still be acquiring higher level knowledge and skills. Incumbent builds knowledge of the organization, processes and customers, solves a range of straightforward problems, and analyzes possible solutions using standard procedures. A moderate level of guidance and direction is provided.
• (2) Incumbent has extensive knowledge and experience in own discipline, possesses strong knowledge of the organization, processes and customers, solves a range of complex problems, and analyzes possible solutions using standard procedures. Limited guidance and direction is provided.

Typically requires a 4 year degree and a 5+ years of related experience; or an advanced degree without experience; or equivalent work experience.

Primary responsibility in this senior role involves creating, editing, and maintaining technical documentation like user manuals, installation guides, maintenance procedures, and other related materials for Embedded or IoT Hardware Products (Must), often collaborating with engineering teams to accurately explain complex products or processes to users, ensuring clarity and compliance with industry standards.

Key responsibilities:Writing and Editing: Develop comprehensive technical documentation, including user manuals, system guides, training materials, and reference manuals, ensuring clear and concise language appropriate for the target audience.

Technical Understanding: Gain in-depth knowledge of products and systems by working closely with engineers, designers, and other technical stakeholders to accurately capture technical details.

Information Gathering: Conduct research, gather information from technical drawings, specifications, and other sources to create accurate documentation.

Offshore team: Coordinate with the offshore team by maintaining a clear list of assigned tasks and priorities to ensure transparency.

Knowledge sharing: Share key learnings, updates, and challenges regularly so both teams stay aligned and informed. Encourage cross-team knowledge sharing and reviews to improve documentation quality and consistency.

Visual Aids: Create diagrams, charts, illustrations, and other visual elements to enhance understanding of complex technical concepts.

Standards Compliance: Adhere to industry standards and regulations related to technical documentation, such as S1000D or ATA 100, ensuring consistency and quality.

Collaboration: Work with cross-functional teams to gather feedback, review drafts, and incorporate necessary changes.

Content Management: Utilize authoring tools and content management systems to organize, update, and publish technical documentation efficiently.

Skills: Excellent written and verbal communication skillsStrong technical understanding of products and systemsHand-on experience with usage of JIRA & ConfluenceProficiency in authoring tools like Adobe FrameMaker, MadCap Flare, InDesign, Illustrator or similarAbility to translate complex technical concepts into clear, understandable languageAttention to detail and accuracyExperience with graphic design tools (if needed)Knowledge of industry standards for technical documentation:IEC/IEEE 82079-1: A documentation standardVDI guideline 2770: A guideline for exchanging documentsISO 2651x: Software documentation for target groupsISO/AWI 21999: A guideline for improving the quality of translations.

What we are looking for:

• Experience in Technical Writing for Embedded/IOT Devices Design and Development documents
• Sound Knowledge of Firmware and Software Development Tools/Technologies
• Collaboration and Communication
• MS Word - D