Senior IT Help Desk Technician (Tier II) - SECRET Clearance
T and T Consulting Services, Inc
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Job summary
T and T Consulting Services, Inc. is seeking an ARMY/C4IT Full Time Technician DOD ARMY RNEC C4/IT Support in San Antonio, TX.
The role involves providing IT help desk services, on-site and remote desktop support, and coordinating with HQ IMCOM G6 to track performance metrics. The position requires a SECRET clearance and CompTIA Security+ CE, with 3+ years of help desk experience and proficiency in AD, System Center, and MS Office.
Qualifications
- 3+ years of experience supporting IT Help Desk.
- Experience using ServiceNow ticketing system.
- Experience with remote and on-site troubleshooting.
- Imaging computers and deploying desktop images.
Responsibilities
- Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers.
- Resolve desktop problems via remote control and assist with remediation.
- Install, configure, troubleshoot, and repair desktops, mobile devices, and printers.
- Create NIPR/SIPR accounts and report ticket metrics weekly.
- Participate in monthly reviews with HQ IMCOM G6 personnel to discuss help desk trends.
Skills
Education
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Job description
T and T Consulting Services, Inc. is seeking an ARMY/C4IT Full Time Technician DOD ARMY RNEC C4/IT Support in San Antonio, TX.
The role involves providing IT help desk services, on-site and remote desktop support, and coordinating with HQ IMCOM G6 to track performance metrics. The position requires a SECRET clearance and CompTIA Security+ CE, with 3+ years of help desk experience and proficiency in AD, System Center, and MS Office.
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