Senior Tech Support & Systems Optimization (Onsite Augusta)

RICEFW Technologies Inc; Augusta (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

RICEFW Technologies Inc is seeking an IT professional to assist in coordinating testing changes, upgrades and new software products, ensuring systems operate correctly in current and future environments. The role requires strong troubleshooting skills and effective communication to coordinate with business and technology teams.

The candidate will serve as a technology support contact, help integrate department needs with technology requirements, and participate in performance and backup-related

Qualifications

• Experience using ticketing systems to track and resolve issues.
• Proven ability to troubleshoot complex IT problems.
• Excellent written and verbal communication skills.

Responsibilities

• Assist in coordinating testing changes, upgrades and new software products to ensure systems operate correctly in the current and future environment.
• Make recommendations on functional and technical improvements to the environment.
• Participate in performance and volume analysis and design.
• Provide input for training and/or documentation materials regarding latest technical and functional design changes.
• Ensure that all work is documented for future reference.
• Follow quality standards and ensure effective backups are performed.
• Proactively address customer needs and communicate status updates.
• Investigate user problems, identify sources, test and implement solutions.

Skills

Ticketing systems experience

Technical troubleshooting

Written and verbal communication

Job description

RICEFW Technologies Inc is seeking an IT professional to assist in coordinating testing changes, upgrades and new software products, ensuring systems operate correctly in current and future environments. The role requires strong troubleshooting skills and effective communication to coordinate with business and technology teams.

The candidate will serve as a technology support contact, help integrate department needs with technology requirements, and participate in performance and backup-related