Senior Tech Support & Solutions Engineer

hcmportal; Nevada (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

UPS is seeking a results-oriented IT services professional to ensure the successful execution and implementation of customized solutions and organizational initiatives. You will lead cross-functional teams, coordinate deployments, and manage the delivery of an exceptional customer experience for information technology services, support, and projects.

Requires a formal vocational or technical degree and the ability to work under limited supervision.

Qualifications

• Must be a U.S. Citizen or National, or eligible to work in the U.S.
• Knowledge of analytical methods and KPIs used to measure IT service delivery.
• Experience coordinating IT services, support, and project deployments across teams.

Responsibilities

• Lead delivery of IT services and project deployments to ensure customer satisfaction.
• Monitor and manage costs, staffing, equipment inventory, and system security.
• Provide technical training and development to team members and customers.
• Engage with customers and vendor partners to ensure successful outcomes.

Skills

Root cause analysis

KPI reporting

Project coordination

Customer experience

Cross-functional collaboration

Education

Vocational/technical degree

Job description

UPS is seeking a results-oriented IT services professional to ensure the successful execution and implementation of customized solutions and organizational initiatives. You will lead cross-functional teams, coordinate deployments, and manage the delivery of an exceptional customer experience for information technology services, support, and projects.

Requires a formal vocational or technical degree and the ability to work under limited supervision.