Technician II, Technology Support

UPS; Haslet (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading transport company is seeking a Technology Support Technician in Haslet, TX. The role involves managing technology solutions, delivering exceptional customer service, and providing training. Candidates should have knowledge of Microsoft systems and technical certifications preferred. This full-time position offers a flexible work schedule and the potential for career growth.

Qualifications

• Ability to communicate highly technical information to both technical and non-technical users.
• Physical ability to lift up to 70 pounds and travel to various UPS facilities.
• Must have a valid driver's license.

Responsibilities

• Ensure execution and implementation of customized solutions.
• Manage and coordinate delivery of exceptional customer experience.
• Provide technical training to departmental resources.
• Monitor and adjust expenses to meet financial expectations.
• Utilize technology to initiate and track projects.

Skills

Ability to communicate technical information

Knowledge of Microsoft Operating Systems

Experience with VPN and Active Directory

Technical Certifications (A+, Network+)

Experience troubleshooting thermal printers

Job description

Overview

Job Description includes the following responsibilities and qualifications for a Technology Support/IT Services role with UPS. The content below preserves the original information while improving structure and readability.

Responsibilities

• Ensure the successful execution and implementation of customized solutions and organizational initiatives by leveraging root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and partner vendor relationships.
• Lead, manage, and coordinate the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems.
• Manage daily cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provide technical training and development to departmental resources and customers.
• Actively plan, monitor, and adjust expenses to meet and exceed financial expectations and organizational metrics.
• Establish and maintain professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilize technology to initiate, deploy, and track projects and support services 24x7.
• Perform technical, analytical, or maintenance work. Knowledge gained through a combination of formal education and on-the-job training.
• Apply experience and skills to complete assigned work within own area of expertise, following standard operating procedures and/or scientific methods with a moderate level of supervision.

Qualifications

• Ability to communicate highly technical information to both technical and non-technical users.
• Knowledge of Microsoft Operating Systems (operating systems/software).
• Experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory and various Web browsers (Preferred).
• Technical Certifications such as A+ and Network+ (Preferred).
• Technical work experience (Preferred).
• Experience troubleshooting thermal printers (Preferred).
• Physical ability to grasp, lift up to 70 pounds, push, pull, carry equipment or parts as required.
• Ability to travel by car to various UPS facilities.
• Must have a valid driver’s license.

Basic Qualifications

• Must be a U.S. Citizen or National, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for the employer.

Employment Details

• Employee Type: Permanent
• Location: TXRTH, 1400 INTERMODAL PARKWAY, HASLET, TX 76052
• Job Level: Technician
• Internal Salary Grade: 009
• Work Schedule: Flexible Shift

Other Criteria

• UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Truck Transportation

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