Technician II, Technology Support

hcmportal; Nevada (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

UPS is seeking a results-oriented IT services professional to ensure the successful execution and implementation of customized solutions and organizational initiatives. You will lead cross-functional teams, coordinate deployments, and manage the delivery of an exceptional customer experience for information technology services, support, and projects.

Requires a formal vocational or technical degree and the ability to work under limited supervision.

Qualifications

• Must be a U.S. Citizen or National, or eligible to work in the U.S.
• Knowledge of analytical methods and KPIs used to measure IT service delivery.
• Experience coordinating IT services, support, and project deployments across teams.

Responsibilities

• Lead delivery of IT services and project deployments to ensure customer satisfaction.
• Monitor and manage costs, staffing, equipment inventory, and system security.
• Provide technical training and development to team members and customers.
• Engage with customers and vendor partners to ensure successful outcomes.

Skills

Root cause analysis

KPI reporting

Project coordination

Customer experience

Cross-functional collaboration

Education

Vocational/technical degree

Job description

Job Description:

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Schedule:

M-F 4am-1pm PST (hours may vary depending on business needs)

Grade: A13

Last day for internals to apply is 10/14

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.