Senior Tech Support Engineer — Time & Frequency Systems

Microchip Technology Inc.; San Jose (CA); On-site; USD 70,000 - 205,000; Full time

Job summary

Microchip Technology Inc. seeks a Senior Technical Support Engineer to join a team supporting Military, Industrial, Financial, Space, and Frequency & Time Synchronization Solutions.

You will troubleshoot, provide technical guidance, and deliver post-sales support for Microchip’s Frequency and Time Systems products. The ideal candidate has hands-on timing expertise, strong communication skills, and the ability to develop solutions and trainings for customers and internal teams in a high-stakes

Qualifications

• Bachelor of Science in Electrical Engineering (BSEE) or related field.
• Minimum of three (3) years of relevant industry experience.
• Strong working knowledge of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization, and Test Methodologies.
• Demonstrated experience in data analysis and troubleshooting timing/synchronization or similar electronic/RF systems.
• Proficiency in interpreting schematics, assembly drawings, and manufacturing procedures.
• Excellent verbal and written communication skills, with the ability to engage confidently via phone or web-based conference calls.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Strong organizational skills and a systematic, detail-oriented approach to problem-solving.
• Ability to work effectively both independently and as part of a team.
• Self-motivated with strong time management and prioritization skills.

Responsibilities

• Develop expertise in Primary Reference Standards, including Atomic Clocks, to assist customers in troubleshooting and resolving technical issues.
• Interpret schematics, assembly drawings, and production/manufacturing procedures to diagnose and resolve product issues.
• Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution.
• Log customer cases in the Salesforce system, ensuring accurate records and timely updates.
• Work on solutions or workarounds for customer issues, escalating critical cases when necessary to ensure rapid resolution.
• Communicate effectively and professionally with customers, providing clear updates and technical guidance.
• Proactively communicate with Technical Support Management regarding case status and escalations.
• Document solutions and maintain up-to-date records of customer cases.
• Focus on post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front-line technical and applications support to customers and internal sales teams.
• Deliver technical presentations and training tailored to customer requirements, emphasizing the scalable features of Microchip FTS equipment.
• Perform data analysis using proprietary software tools to support troubleshooting and solution development.

Skills

NTP

PTP

IRIG

GPS

GNSS

Network Synchronization

Data analysis

Troubleshooting timing systems

Communication skills

Windows proficiency

Education

BSEE

Tools

Salesforce

Microsoft Windows

Microsoft Office

Job description

Microchip Technology Inc. seeks a Senior Technical Support Engineer to join a team supporting Military, Industrial, Financial, Space, and Frequency & Time Synchronization Solutions.

You will troubleshoot, provide technical guidance, and deliver post-sales support for Microchip’s Frequency and Time Systems products. The ideal candidate has hands-on timing expertise, strong communication skills, and the ability to develop solutions and trainings for customers and internal teams in a high-stakes