Senior Tech Support Engineer - Robotics (Hardware/Software)

Ignite Human Capital; San Diego (CA); Hybrid; USD 91,915 - 118,955; Full time

Benefits offered by this job

Annual performance bonus

Stock options / equity program

401(k) matching

Comprehensive medical, dental, and vision coverage

Paid time off and holidays

Access to gym and pool

Job summary

Ignite Human Capital is seeking a Senior Technical Support Engineer in San Diego, CA to support autonomous robotic systems. You will be solving complex technical challenges across hardware and software.

The ideal candidate will have substantial experience in technical support, a Bachelor’s in a STEM field, and strong analytical skills. We offer a hybrid work model and comprehensive benefits including annual bonuses and stock options.

Qualifications

• 6+ years of experience in technical support or similar roles.
• Experience troubleshooting both hardware and software systems.
• Familiarity with SQL databases and analytics.

Responsibilities

• Support hardware and software systems for autonomous robotic platforms.
• Investigate customer-reported issues and drive resolutions.
• Collaborate closely with engineering and product teams.

Skills

Troubleshooting hardware and software systems

Strong analytical skills

SQL

Linux

Data visualization (Tableau, Grafana, Power BI)

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Engineering, or a STEM-related field

Tools

BigQuery

Command-line tools

Job description

Ignite Human Capital is seeking a Senior Technical Support Engineer in San Diego, CA to support autonomous robotic systems. You will be solving complex technical challenges across hardware and software.

The ideal candidate will have substantial experience in technical support, a Bachelor’s in a STEM field, and strong analytical skills. We offer a hybrid work model and comprehensive benefits including annual bonuses and stock options.