Robotics Technical Support Engineer (Remote, Flexible)

Sereact; Germany (OH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Gym membership

Flexible working hours

Option to work from home

Job summary

Sereact is seeking a tech-savvy individual for a technical support role in our AI robotics startup. Responsibilities include diagnosing and troubleshooting hardware and software issues, collaborating with teams to ensure customer satisfaction, and maintaining documentation.

Candidates should have a Bachelor’s degree in a technical field, 2-3 years of experience in robotics, and proficiency in Python. We offer competitive compensation, flexible working hours, and opportunities for career development.

Qualifications

• Minimum of 2-3 years of work experience in robotics and customer-facing roles.
• Experience with remote support tools and willingness to travel ≈50-75%.
• Experience in the logistics industry is a plus.

Responsibilities

• Provide first-line technical support for AI robotics systems.
• Diagnose and troubleshoot hardware and software issues.
• Collaborate with teams to solve complex technical problems.

Skills

Proficiency in Python programming

Fluent in German and English

Strong troubleshooting skills

Excellent communication skills

Familiarity with robotics systems

Education

Bachelor’s degree in Computer Science, Engineering, Robotics

Tools

SSH

Docker

SQL

Job description

Sereact is seeking a tech-savvy individual for a technical support role in our AI robotics startup. Responsibilities include diagnosing and troubleshooting hardware and software issues, collaborating with teams to ensure customer satisfaction, and maintaining documentation.

Candidates should have a Bachelor’s degree in a technical field, 2-3 years of experience in robotics, and proficiency in Python. We offer competitive compensation, flexible working hours, and opportunities for career development.